Scale Buyer/Customer Service Agent

About the role

At Beacon Recycling, we're seeking a highly motivated individual who thrives on interacting with customers, solving problems, and fostering long-term relationships. This role is not a behind-the-scenes administrative position but a customer-facing opportunity.

Responsibilities

• Become the trusted face of Beacon Recycling
• Greet customers with energy, professionalism, and enthusiasm
• Build rapport quickly and create lasting customer relationships
• Learn customers' businesses and help them maximize value from their materials
• Turn first-time customers into repeat customers
• Resolve concerns professionally and confidently
• Create experiences that customers talk about and recommend to others
• Purchase metal and create value
• Identify, grade, weigh, and purchase ferrous and non-ferrous metals
• Explain pricing and grading decisions with confidence and professionalism
• Educate customers on material preparation and quality standards
• Process transactions accurately and efficiently
• Maintain accurate records and documentation
• Learn market conditions and material values
• Own the customer experience
• Maintain a clean, organized, professional scale environment
• Keep customer traffic moving efficiently
• Work closely with yard, warehouse, and commercial teams
• Identify opportunities to improve service and operations
• Represent Beacon's values and reputation in every interaction

What You'll Do

• Build relationships that drive business
• Build relationships naturally
• Communicate with confidence and professionalism
• Solve problems and win customer trust
• Take ownership without needing constant supervision
• Handle difficult conversations calmly and professionally
• Learn quickly and adapt to changing situations
• Take pride in delivering exceptional service

Who Thrives Here?

This role is a great fit for someone who: Loves interacting with people Builds relationships naturally Communicates with confidence and professionalism Enjoys solving problems and winning customer trust Takes ownership without needing constant supervision Is competitive and driven to be the best Handles difficult conversations calmly and professionally Learns quickly and adapts to changing situations Takes pride in delivering exceptional service

What We're Looking For

• Required Experience: Customer-facing experience in sales, service, retail, account management, or similar roles Experience working in industrial, recycling, manufacturing, warehouse, or outdoor environments Strong communication and relationship-building skills Basic computer and data entry proficiency
• Preferred Experience: Metal recycling or scrap industry experience Scale operation experience Material grading experience Experience purchasing materials or working directly with customers

Why Beacon?

Beacon Recycling is a family-owned company built on relationships, integrity, and hard work. We believe our customers deserve an exceptional experience every time they visit one of our facilities. When customers choose Beacon, they're not just selling metal. They're choosing the people they trust. We're looking for someone who wants to be that person.

What Success Looks Like

• Clients ask for you by name
• Transactions are accurate and efficient
• Customer concerns are handled professionally
• New customers become repeat customers
• The scale area is organized, safe, and welcoming
• You become a trusted advisor rather than just a buyer
• If you're energized by people, motivated by relationships, and want a career where your personality directly impacts your success, we'd love to talk with you.