Customer Service & Sales Agent

Benefits

• Dental insurance
• Employee discounts
• Flexible schedule
• Opportunity for advancement
• Paid time off
• Vision insurance

Job Type

Part-Time (26 - 32 Hours Weekly)

Responsibilities

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Aid in the sales process and respond to various lead generators quickly and efficiently
• Communicate with prospective and current clients, providing needed information promptly
• Know the services offered and pricing structure thoroughly to answer questions
• Emphasize strong outbound warm calls
• Process and schedule service requests in a timely manner according to company policy
• Ensure customer satisfaction and provide professional customer support
• Keep records of customer interactions, transactions, comments, and complaints
• Communicate with technicians regularly and oversee route schedules for specific services
• Provide feedback on the efficiency of the customer service process and make necessary adjustments
• Perform general administrative tasks as needed
• Network with clients and other professionals to build sales for your specific service area
• Other duties as assigned

Education

• A high school diploma or general education degree (GED) is required.

Experience

• One to two years of clerical/administrative experience is preferred
• Inside sales or call center sales experience is required, with the ability to close the sale
• Data entry experience is required
• Excellent verbal and written communication skills are essential
• Familiarity with Microsoft Office applications such as Word, Excel, and Outlook is required
• Familiarity with web-based applications and apps is required

Other Requirements

• Must be 18 years or older
• Must have a valid driver’s license
• Be on time, reliable, and consistent
• Follow MCS policies and procedures
• Work in a team environment (TEAM – Together everyone achieves more)

Preferred Skills

• A high level of professionalism and confidentiality
• The ability to stay calm when customers are stressed or upset
• The ability to be flexible given a dynamic and fast-paced work environment
• Time management skills including prioritization of multiple tasks and planning techniques
• Comfortable using computers - Microsoft Office proficient
• Experience working with customer support

Compensation

$15.50 - $17.50 per hour

Company Information

East Tennessee's #1 Cleaning Company
Marshall Cleaning Service serves residential and commercial properties for both interior and exterior cleaning. Marshall is the new sheriff in town.