Scale Attendant / Office Clerk

Essential Responsibilities

• Directs trucks to scale and records full and empty weights.
• Calculates fees due according to net load weight and collects fees or records charges.
• Compiles record of garbage weights by category (such as recycle).
• Balances the cash drawer and checks for incorrect ticket entry daily.
• Answers the telephone or greets the customer.
• Provides prompt and correct information about collections, rates, billing, and account status.
• Addresses customer questions and resolves complaints through a combination of telephone service, computer data entry, billing, balancing and reconciling customer payments.
• Communicates with customers, peers, supervisors and managers, and representatives from other departments about current customer service standards and service options.
• Maintains appropriate records, prepares requested reports and performs related word processing, data entry and/or clerical duties.
• Expedites communications and services between customers and co-workers (within or without) immediate subsidiary by radio, in person, or through written communications to coordinate services, records, and account status.
• Participates in training related to customer service work processes, procedures, skills and safety to ensure optimum customer service.
• Affords assistance to Site Manager in completing any jobs that he may require.

Qualifications

• A High School Diploma or GED is preferred.
• Two years related experience and/or training in a scale house or office or public contact work is required.