SCA Cust Care Rep I (US)

About the role

Wellpoint Federal, a subsidiary of Elevance Health, supports federal programs with expertise in claims administration, data, and care delivery. The SCA Customer Care Rep I handles customer service issues related to benefits, contracts, eligibility, and claims.

This role is primarily virtual, with required in‑person training sessions. Alternate locations may be considered for candidates within a reasonable commuting distance of an office; otherwise, accommodation may be granted as required by law.

Responsibilities

• Respond to caller questions via telephone and written correspondence regarding benefits, contracts, eligibility, and claims.
• Analyze issues and provide information and/or solutions.
• Obtain and extract information from computer systems.
• Document information, activities, and changes in the database.
• Thoroughly document inquiry outcomes for accurate tracking and analysis.
• Develop and maintain relationships across the organization and coordinate with various functions to ensure requests are handled appropriately and timely.
• Research and analyze data to address operational challenges and service issues.
• Provide external and internal customers with requested information.
• Under immediate supervision, receive and place follow‑up telephone calls or e‑mails to answer routine questions.