Savannah Energy Customer Care Representative (Full-Time)

About the role

MCI is seeking an energetic and customer-focused ENERGY CUSTOMER CARE REPRESENTATIVE to join our dynamic team. This is a full-time, on-site call center position in Savannah, GA, offering a unique opportunity to work in a supportive and engaging environment.

Responsibilities

• Handle inbound and outbound sales calls to business prospects
• Provide product and pricing recommendations
• Manage the sales cycle and pipeline, including prospect identification, quote, sales verification, and post-sale retention
• Utilize systems and technology to complete account management tasks
• Accurately document and process customer claims in appropriate systems
• Evaluate, troubleshoot, and follow-up on customer issues
• Escalate customer issues to the appropriate staff and managerial team
• Attend meetings and training to stay updated on program knowledge, systems, and processes
• Ensure first call resolution through effective call handling and problem-solving

Qualifications

• Must be 18 years of age or older
• High school diploma or equivalent
• Experience with data-entry utilizing a computer
• The ability to read and speak English fluently
• A wired, high-speed internet connection (Download speed of 20Mbps+)
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (20+ words a minute)
• Ability to work regularly scheduled shifts within our hours of operation including the training period
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications
• Highly reliable with the ability to maintain regular attendance and punctuality
• An aptitude for conflict resolution, problem solving, and negotiation
• Customer service oriented (empathetic, responsive, patient, and conscientious)
• Strong team orientation and customer focus
• The ability to thrive in a fast-paced environment where change and ambiguity are prevalent
• Excellent interpersonal skills and the ability to build relationships with your team and customers

Benefits

We offer a competitive compensation package, including commission on top of your hourly wage and through daily contests. Additional benefits include:

• Paid Time Off
• Incentives & Rewards
• Health Benefits
• Retirement Savings
• Disability Insurance
• Life Insurance
• Supplemental Insurance
• Career Growth Opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Pay

Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members.

Schedule

This is a full-time position with regular scheduled shifts within our hours of operation, including the training period.