Saugatuck Resort - Director Front Office

About the role

Lead and energize the entire Front Office team to create memorable guest experiences and keep the hotel running smoothly. Support guest loyalty efforts and lend expertise to room operations and reporting as needed.

Responsibilities

• Direct all Front Office operations, including guest check-in/check-out, room inventory management, and upholding brand standards.
• Ensure profitability through smart budgeting and policy enforcement.
• Coach, motivate, and develop the Front Office team through supervision, counseling, evaluations, and recognition.
• Recruit, interview, and train new team members.
• Monitor guest service trends, address issues, and resolve concerns to maintain high guest satisfaction.
• Develop and implement creative marketing and up-selling strategies to boost revenue.
• Keep the team informed about hotel promotions and events.
• Maintain emergency readiness with certifications and lead daily reporting and decision-making.
• Participate in Manager on Duty shifts and handle additional projects or challenges as needed.

Requirements

• At least 6 years of progressive experience in front desk leadership; or a 4-year college degree and 4 to 5 years of related experience; or a 2-year college degree and 5 to 6 years of related experience.
• Specific brand experience, OnQ (PMS – property management) certification, 500+ room experience, and/or previous director-level experience preferred.
• Excellent communication, problem-solving, and multitasking skills, with the ability to meet deadlines and manage complex issues.
• Proficient with Windows Operating Systems and capable of analyzing financial and data information.

Benefits

After an initial waiting period, full-time employees are eligible for a competitive benefits package that includes:

• Daily Pay (ask your Recruiter for details).
• Medical, Dental, and Vision Coverage.
• Short-Term and Long-Term Disability Income.
• Term Life and AD&D Insurance.
• Paid Time Off.
• Employee Assistance Program.
• 401k Retirement Plan.