SATELLITE (SAT) / AGENT (NPN)

Description

The Satellite/Licensed Agent (NPN) is responsible for strategically coordinating the commercial operation, acting as the commercial head and integrating link between management's vision and the operational teams. As a licensed insurance professional, they provide the legal framework under which the sales teams operate in the U.S. market. Their essential function is divided into three major areas of responsibility:

• INSPECTION AND CONTROL: Responsible for the detailed inspection of sales, which determines the commissions to be granted to the SLAs, FTAs, and SAs. Monitors Runner indicators to evaluate their transition to SA. Maintains centralized control of all customers commercialized on the floor to prevent duplications both between empires and with existing NPNs. Supervises that folders comply with corporate standards and insurance regulations, consolidating the quality carried out by the links below them (SLA over their empires and FTA over their SAs).
• STRATEGIC FACILITATION AND REGULATORY COMPLIANCE: Develops strategic frameworks for the activities that SLAs implement in their empires, always from a quantitative approach that provides clear direction while allowing flexibility in tactical implementation. Facilitates the replication of best practices, continuous motivation, refinement of commercial scripts, and tracking of increments. Implements games and motivational strategies at a global level, maintaining a holistic vision that allows detecting emerging trends. As a licensed agent, ensures all sales activities comply with U.S. insurance regulations, protecting the organization and its customers.
• EXTERNAL COORDINATION AND LICENSING RESPONSIBILITY: Manages relationships with third parties, insurance carriers, and regulatory bodies, establishing and maintaining strategic links that benefit the organization. Acts as a high-level commercial representative for matters that require external coordination. Maintains their insurance license in good standing and assumes legal responsibility for all sales conducted under their NPN number, ensuring compliance with state and federal regulations.

Their role transcends direct supervision to become a strategic facilitator that enhances the decision-making capabilities of the leaders under their direction, always maintaining a global vision that integrates quantitative and qualitative aspects of commercial performance while providing the legal framework required for insurance sales in the U.S. market.

Organizational Level

Tactical-Strategic

Specific Characteristics

• Team leadership skills
• Emotional management skills, always maintaining optimism and positivity throughout the team
• Customer service skills and training for their FTAs and SLAs
• Personnel selection skills
• Assertive communication skills
• Sales closing skills (ability to identify potential customers, qualify leads, and close sales)
• Positive attitude
• Knowledge of sales management indicators
• Thorough understanding of U.S. insurance regulations
• Active insurance license with appropriate state appointments
• Teamwork skills
• Organizational skills

Education

• Associate degree or higher
• Insurance licensing education and continuing education
• Leadership training
• Teamwork training
• Sales management indicators training
• Regulatory compliance training

Technical Knowledge

• Proficiency in office tools
• Knowledge of insurance industry platforms
• Understanding of insurance carrier requirements
• Familiarity with CMS guidelines and ACA regulations

Required Experience

• Minimum of 6 months in the company as SLA
• Active insurance license
• Demonstrated compliance record

Organizational Location

Supervisor

Administrative and Legal Departments

People Supervised

• SLAs (Sales Leader Agents)
• FTAs (Field Training Agents)
• SALES AGENTS (SA)
• RUNNERS (Agents in training)
• RUNNER AGENTS (RA)

Direct Relationship Areas

• Post-sales -- Returns Control
• Compliance Department
• Insurance Carriers
• Regulatory Bodies

Indirect Relationship Areas

• General Management, Legal Sub-management, Administrative and Financial Sub-management

Specific Competencies

COMPETENCYHIGH LEVEL DESIRED Customer service skillsX Assertive communication skillsX Identification of potential customersX Customer qualificationX Closing salesX Positive attitudeX TeamworkX Organizational skillsX Product knowledgeX Computer skillsX Multitasking skillsX Innovation skillsX Team management skillsX Sales management indicatorsX LeadershipX Problem-solvingX Regulatory complianceX Insurance licensing knowledgeX

Job Responsibilities

DAILY

• Establish collective habits and motivate teams
• Maintain daily meetings with SLAs to ensure compliance with objectives
• Consolidate performance reports of SLAs and FTAs and analyze trends
• Replicate production, motivation, and enthusiasm
• Cover leadership vacancies in their teams when necessary
• Promote clean desk and security policies
• Track sales reported by each SLA and their consolidation
• Coordinate with post-sales for final validation before processing
• Detect and resolve duplications between empires
• Perform detailed inspection of sales to determine commissions for SLAs, FTAs, and SAs
• Monitor Runner indicators to evaluate their transition to SA
• Supervise compliance with corporate standards and insurance regulations in folders and documentation
• Centrally control all commercialized customers to prevent duplications
• Ensure all sales activities comply with regulatory requirements

WEEKLY

• Lead the development of strategic frameworks with SLAs and FTAs
• Adapt and manage changes in commercial scripts to maintain compliance
• Stay updated with legal and administrative departments on regulatory changes
• Consolidate incidents, problems, or infractions within SLA and FTA teams
• Conduct predictive analysis of commercial trends
• Implement games and motivational strategies at a global level
• Coordinate relationships with insurance carriers and regulatory bodies
• Review compliance status of all sales conducted under their NPN

BIWEEKLY

• Adjust action plans based on follow-up meetings
• Coordinate constant product updates and regulatory changes
• Evaluate and review performance metrics by empire
• Conduct compliance training for sales teams

MONTHLY

• Verify action plans with SLA - FTA
• Audit global compliance with documentary standards and insurance regulations
• Evaluate indicators to propose process improvements
• Complete any required regulatory reporting

OCCASIONAL

• Inform management about personnel changes
• Manage strategic relationships with insurance carriers
• Represent the commercial team in high-level meetings
• Renew insurance licenses and appointments as required
• Attend continuing education courses to maintain licensing
• Participate in regulatory audits or reviews