SATCOM Training and Documentation Lead

Job Responsibilities

Develop and deliver new users, new equipment, and refresher training on all program systems.

Deliver hands-on training at remote sites during annual maintenance visits, covering:

• Operation of all program IT, telecommunications, and support systems
• Create and maintain instructor guides, student handbooks, quick reference cards, and practical exercises
• Track training completion and proficiency across all program personnel and tiers
• Verify that technical support personnel maintain current formal operator certifications on program terminal systems.

Technical Documentation

Author and maintain SOPs for each system in the program baseline, including:

• System components, capabilities, and applications
• Installation, start-up, and shut-down procedures
• Network management and system-level connectivity
• Maintenance procedures and troubleshooting
• Operational procedures

Update documentation to reflect system modifications, tech refresh, and operational lessons learned.

Provide documentation input to the Preventative Maintenance Plan (PMP) and Software Patch Maintenance Plan.

Maintain version control, review cycles, and distribution tracking for all technical publications.

Field & Exercise Support

Provide on-site training and documentation support during field exercises, deployments, and emergency response activations.

Conduct pre-deployment operator training and post-deployment after-action documentation capture.

Coordinate with system engineers, FSRs, helpdesk, and spare parts/logistics teams to keep documentation aligned with current configurations.

Qualifications

• An active, in-scope US Government issued Secret clearance.
• Minimum 5 years developing and delivering training in a DoD tactical communications or SATCOM environment.
• Demonstrated experience authoring SOPs, technical manuals, or training curricula for military audiences.
• Hands-on experience with deployable communications systems: VSAT/SATCOM terminals, tactical radios, baseband routing/switching, RoIP, VVoIP, or similar.

Desired Qualifications

• Familiarity with the following the SATCOM & RF Systems, Baseband & Networking, Encryption & Cybersecurity, and Platforms.

Education

• Bachelor’s Degree (Communications, IT, Instructional Design, Technical Writing, or related field)
• OR 4-6 years related military experience in tactical communications training or technical documentation with relevant certifications may substitute per contract.