SAP Support Manager

About the role

We are looking for a talented and enthusiastic SAP Support Professional to provide 1st and 2nd level SAP support for a global pharmaceutical group.

This individual is expected to work at our Conshohocken, PA office on a hybrid schedule 3 days a week, with 2 work from home days.

Responsibilities

• Provide second level support on the SAP S4 HANA systems - troubleshoot issues, root cause analysis; test and correct with clear communication to reporting user on cause of the issue and its resolution.
• Act as a liaison between the company’s business users and the IT department and any external partners.
• Escalate advanced technical issues to third parties or to the Business Systems Manager.
• Writing instructions; specifications, flowcharts.
• Facilitate meetings with team members and the business.
• Daily monitoring of ticketing system and timely follow up on any escalations.
• Oversee and manage the maintenance of SAP Master Data including Business Partner and Material Master.
• To carry out other reasonable tasks as required by the Business Systems Manager.

Requirements

Previous minimum of 5 years’ experience with SAP S4 HANA in a support function is essential.

Previous experience working in a global pharmaceutical company.

Very good working knowledge of at least 3 of the following SAP modules - FI/CO; SD; LE; WM; MM; PP.

Any knowledge of / experience with FIORI Apps and Reporting; SAP Analytics Cloud and SAP Security (User and Role) is an advantage.

Any knowledge of / experience with Validation activities in a pharma compliant company is an advantage.

Skills and Attributes

• Exceptional interpersonal skills, with a focus on rapport building, listening and diagnostics.
• Strong verbal and written communication skills.
• Ability to express technical matters in business terms.
• Strong analytical and problem-solving abilities.
• The aptitude/ability to learn new technologies quickly (full training will be provided where required).
• The aptitude and ability to work in an organised manner, under pressure and methodically.
• Competent and organised with the ability to manage and prioritize workload, multi-task and manage a diverse mix of issues, responsibilities and challenges.
• Be a self-starter and able to work with remote UK-based management.

Benefits

• Hybrid Working
• Vacation, Personal and Sick time
• 15 Paid Company Holidays
• Medical, Dental, Vision and other Voluntary benefits
• Paid Parental Leave
• Tuition Assistance
• Discretionary Bonus Plan
• Competitive 401(k), $1 for $1 up to 6% of pay. The safe harbour match is vested immediately. In addition, SERB also offers a discretionary match of up to 4% of pay which vests 20% a year for 5 years.

Pay

Competitive compensation & benefit packages, challenging opportunities and a culture of working together in a supportive way built on our strong foundation of values.

Schedule

Hybrid Working