Manager - SAP

Key Responsibilities

• Directs projects and business initiatives requiring implementing SAP changes.
• Serves as SAP subject-matter expert for ISU modules & technologies.
• Manages implementation of medium/large scale SAP solutions/projects.
• Conducts governance meetings with business lead and review Roadmap/Portfolio, Maintenance Service Requests and SLAs adherence.
• Works collaboratively with the business areas and IT management team and staff in the development and maintenance of business applications/solutions to ensure IT standards adherence.
• Responsible for driving the annual demand process (PDS) with the business areas under their responsibility.
• Works collaboratively with the business to analyze, characterize and prioritize demand and align strategies.
• Responsible for managing all the applications maintenance and support requests for responsible applications.
• Works collaboratively with the business to analyze, characterize and prioritize the backlog, including regularly monitoring progress completion.
• Responsible for managing the Application Map under its responsibility and continuously seeking opportunities to improve efficiency, integration/consolidation and evolution/transformation.
• Ensures effective lines of communication between various areas, processes and members are established and maintained.
• Engages with IOC team member to ensure required resources are allocated to the applicable application project.
• Daily management of staff, including internal IT staff and external IT consultants.
• Responsible for their staff performance evaluation process.
• Proactively assesses IT resource requirements for business area initiatives which includes skill set requirements and training needs.
• Oversees external vendors/resources and engages in related contract negotiations.

Required Qualifications

• Bachelor’s degree in Computer Science or other related field and a minimum of 8 years of relevant experience.
• An equivalent combination of education and experience may be considered.
• Experience working in support of retail access and device management teams.
• Experience supporting meter-to-cash processes.
• Experience working as a Functional Analyst, Business Relationship or in an IT consulting role.
• Experience managing IT projects and resolving day to day issues.
• Strong technical, analytical, interpersonal, collaboration, organizational skills and ability to perform efficiently and effectively in a dynamic environment.
• Excellent written and verbal communication skills.
• Proven ability to proactively identify innovative solutions to challenging problems.
• Experience synthesizing and communicating complex information simply and accurately to non-technical users.

Preferred Qualifications

• Master’s degree in a related field of study.
• Prior project management experience.