SAP Service Management Consultant

About the role

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector.

Responsibilities

In the assigned Job Role of Package Consultant 2, your Area Of Responsibility will be as below:

• Participate in requirements gathering with stakeholders across business units and assist in validating specifications to ensure alignment with business objectives and ERP capabilities
• Contribute to solution architecture design by assisting in customizing modules and features of ERP package, based on detailed business requirements
• Develop and integrate new features into existing applications, conduct code reviews and maintain the codebase for stability and compliance
• Participate in system integration efforts by configuring interfaces, executing ETL processes, and ensuring consistent data flow between ERP and other applications
• Assess ERP system performance to identify enhancement opportunities and to ensure that ERP customizations are in compliance with security measures and regulatory standards
• Develop comprehensive documentation for ERP customizations and deliver user training to facilitate effective knowledge transfer

Requirements

Required skills and experience include:

• SAP experience with experience in Service Management (SM)/Customer Service (CS)
• Experience working in implementations, rollouts/support projects
• S/4HANA hands-on work experience and good understanding of BTP cloud applications
• Advanced knowledge on – Service Notification, Service orders, Warranty and billing
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Ability to read and debug ABAP codes
• Experience creating functional specifications for RICEF Objects
• Exposure to SAP BRF+, SAP BTP applications
• Customer service master data - Equipment master, warranty master, functional location, counters etc.

Qualifications

Additional required qualifications include:

• Bachelor’s degree or foreign equivalent required from an accredited institution
• Will also consider three years of progressive experience in the specialty in lieu of every year of education

Skills

Preferred skills and experience include:

• Exposure to AI/Automation tools
• Knowledge on idocs - setup of partner profile, creating segments, testing idocs
• Worked on Interfaces with both SAP and non-SAP systems
• Excellent written and verbal communication skills
• Ability to work independently with minimal supervision and work on multiple projects simultaneously
• Excellent Analytical and Communication skills
• Excellent Planning and Co-ordination skills

Benefits

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off