SAP Project Manager

About the role

The CDM is the voice of the client within SAP and recognized as the main contact and escalation point for all questions and issues with regards to the ECS engagement. The mission of the CDE Organization is to maximize the customer success by helping to manage complexity, ensure stable operations, mitigate risk and lowering total cost of operation, support customers on their journey to the intelligent enterprise powered by S4/HANA and releasing investment as well as customer resource capacity for innovation.

Responsibilities

• Actively drives the cloud transformation agenda with key client stakeholders to ensure adoption of S/4HANA and cloud standardization
• Lead the customer engagement and ensures seamless alignment across multiple internal and external stakeholders such as SAP Services, SAP Product support, ECS Partners and customer’s System Integrators or other Hosting Partners
• Perform administrative tasks required to manage the engagement (staffing, reporting and controlling)
• Manage proactive delivery of service plans and reactive support requests
• Host regular status and governance meetings with customers and other SAP stakeholders (extended account team)
• Drive transformation and onboarding towards SAP Cloud Solutions
• Drive end-to-end customer engagement including commercial responsibility (costs and profitability), customer expectations, delivery team success, customer reporting and invoicing
• Achieve customer reference collateral and customer satisfaction responses
• Deliver best through proactive mindset and de-escalate critical customer situations
• Protect and grow engagement scope and manage commercial change requests
• Participate in team-internal knowledge sharing and coach other team members

Requirements

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer-facing role
• Minimum 4 to 6 years of experience in service management capacity managing multiple clients
• Minimum 2+ years of experience in the following areas: SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes
• SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver
• SAP HANA and enterprise databases (Oracle, SQL Server, DB2)
• Linux, Unix, and Windows operating systems supporting SAP environments
• Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes
• Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations

Qualifications

• Minimum 4+ years of experience in project management or SAP Operations
• Minimum 4+ years of experience in a customer-facing role
• Minimum 4 to 6 years of experience in service management capacity managing multiple clients
• Minimum 2+ years of experience in the following areas: SAP cloud business, cloud and hybrid infrastructure, and cloud operations processes
• SAP Basis and SAP technology stack including ECC, S/4HANA, and NetWeaver
• SAP HANA and enterprise databases (Oracle, SQL Server, DB2)
• Linux, Unix, and Windows operating systems supporting SAP environments
• Hyperscaler platforms (Microsoft Azure and/or AWS) and cloud/hybrid SAP landscapes
• Technical infrastructure, virtualization, SAP ECS/RISE, and SAP upgrades/migrations

Skills

• Experienced in IT service providers and managing outsourcing engagements
• Strong project management skills & customer-facing experience
• Strong ability to translate between technical and non-technical audience with confidence
• Strong engagement management, relationship building and de-escalation skills
• Excellent presentation, communication and moderator skills
• High competency in multi-tasking and ability to manage multiple engagements in parallel
• Accustomed to working in an international and global virtual matrix organization
• High proficiency in English

Benefits

• Medical, dental, and vision insurance with an employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short and long term disability coverage
• Paid time off
• Employee assistance
• Participation in a 401k program with company match

Pay

The starting pay range for this remote role is $74,232 - $128,875.

Schedule

This position requires someone to travel 20% to work from client locations.