SAP NS2 Solution Support Engineer

About the role

Solution Support Engineers at SAP are responsible for providing complex technology or functional product and end-to-end solution support to customers. They perform root cause analysis and provide solutions in complex environments for specific fields/areas. They also own the knowledge management process, ensuring relevant content is available to customers through self-service offerings.

Responsibilities

• Deliver core customer support
• Perform proactive support and innovation activities
• Take ownership of the incoming queue to ensure fulfillment of customers' SLAs and other contractual KPIs
• Develop product specialization in at least one product area
• Process P1 (Priority 1) incidents and request assistance as needed
• Create and maintain knowledge documents to support customers and colleagues
• Test internal systems to prevent future issues on customer's systems
• Contribute to innovation projects aimed at achieving SAP's Vision and Goals
• Drive improvement of knowledge quality in area of expertise, both internally and externally

Requirements

• Bachelor or Master’s degree in Technology, Computer Science, Business or equivalent work experience (1-2+ years) in related field preferred
• Basic to professional skills with one programming language such as ABAP, JAVA, .NET
• Basic to advanced knowledge of Business Management Basics and of Basic Business Processes
• Fluent in English

Qualifications

• Experience in related field preferred

Skills

• Technical and functional knowledge
• Ability to learn and adapt to new technologies
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills

Benefits

At SAP, you can bring out your best. We win with inclusion. SAP’s culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone – regardless of background – feels included and can run at their best. SAP provides the annualized compensation range inclusive of base salary and variable incentive target for the career level applicable to the posted role. The targeted annual combined range for this position is 63200-140600USD. The actual amount to be offered to the successful candidate will be within that range, dependent upon the key aspects of each case which may include education, skills, experience, scope of the role, location, etc. as determined through the selection process. Any SAP variable incentive includes a targeted dollar amount and any actual payout amount is dependent on company and personal performance. Please reference this link for a summary of SAP benefits and eligibility requirements: SAP North America Benefits.

Pay

The targeted annual combined range for this position is 63200-140600USD.

Schedule

Expected travel: 0 - 10%