SAP Modernization Student Internship

About the role

We are seeking a motivated Computer Science student for a Summer Internship to support the design, analysis, and implementation of customer-centric capabilities within the SAP Customer Relationship and Billing (CRB) platform as part of ongoing SAP modernization initiatives.

Responsibilities

• Customer Experience Support
• Assist in documenting and analyzing Customer Experience (CE) processes, including:
• Customer service interactions
• Billing and invoicing workflows
• Move-in / move-out journeys
• Support initiatives to improve:
• Customer engagement
• Self-service adoption
• Process efficiency
• SAP CRB Functional Support
• Provide support across SAP CRB modules such as:
• Customer Service (CS)
• Billing & Invoicing
• FICA (financial customer accounting)
• Aid in gathering and documenting business requirements and functional specifications
• Support process validation activities for L2/L3 business processes [community.sap.com]
• SAP Modernization & Transformation Exposure
• Participate in ongoing SAP S/4HANA transformation initiatives
• Support:
• Process improvement and harmonization activities
• Future-state architecture documentation
• Gain exposure to:
• Fiori applications
• Real-time data capabilities
• Digital customer experience tools
• Integration & Data Flow Understanding
• Assist in analyzing data flows between systems, including:
• AMI / MDM / EDM systems
• SAP CRB modules
• Support documentation of integration flows and dependencies
• Learn how APIs and middleware (e.g., Boomi, SAP CPI) support enterprise integrations
• Customer Operations Support
• Assist Customer Experience teams with:
• Understanding system changes in SAP CRB
• Process updates impacting Contact Center and Customer Service operations
• Support testing and validation activities for:
• Customer service processes
• Billing scenarios
• Training & Documentation
• Help create and update:
• Training materials
• User guides
• Process documentation
• Support training sessions for Customer Experience stakeholders
• Document:
• New SAP CRB features
• Customer workflows and dashboards

Requirements

• Education: The successful applicant should be enrolled in an accredited university as a college undergraduate or a graduate level post-secondary educational program in a related discipline.
• Co-Op Requirements: To qualify as a co-op student, enrollment in the university’s co-op program (proof of enrollment required); if not eligible for co-op program (or program unavailable), the student will be considered an intern.
• A minimum GPA of 3.0 on a 4.0 scale is required.
• Required Degree: Engineering
• Year in School: No preference

Qualifications

• Knowledge, Skills, and Abilities:
• Basic understanding of Customer Experience processes in utilities, including:
• Customer service interactions
• Billing and invoicing lifecycle
• Credit and collections concepts
• Foundational knowledge of SAP CRB / SAP IS-U modules, including:
• Customer Service (CS)
• Billing & Invoicing
• FICA (payments and collections)
• Device Management (DM)
• Awareness of Meter-to-Cash (M2C) processes and how data flows across systems
• Understanding of enterprise systems and integration concepts, including:
• AMI / MDM / EDM data lifecycle
• Basic API and middleware concepts
• Understanding of SAP modernization initiatives (ECC to S/4HANA) and digital transformation goals such as improved customer engagement and real-time data visibility
• Interest in AI, automation, and customer experience technologies
• Strong analytical and problem-solving skills with attention to detail
• Ability to work collaboratively in a team environment and communicate technical ideas effectively
• Eagerness to learn and explore new technologies related to AI and contact center solutions

Benefits

This aligns with ongoing CRB training and stakeholder enablement activities.

Pay

TBD

Schedule

8 Hr. X 5 Days

Company

Tampa Electric Company

Location

Midtown East Tower, Florida - Tampa

Physical Location of Co-op

3600 Midtown Dr, Tampa

Working Conditions

Mostly in a normal office environment

Preferred Availability

Full-time (40 hours) or Part-Time (30 – 40 hours)

Equal Opportunity Employer

TECO Energy is an Equal Opportunity/Affirmative Action employer.