SAP L1 Production Support Specialist

Responsibilities

• Serve as the primary point of contact for BOBM IT L1 support activities across the SAP S/4HANA production environment.
• Own end-to-end support workflows in JIRA, ServiceNow, and CALM—managing tickets and backlogs, prioritizing by severity and business impact, enforcing SLA compliance, and escalating unresolved issues to L2/L3 teams with clear root-cause context.
• Build and maintain incident and performance dashboards/scorecards to track trends, surface recurring issues, and report key support metrics to stakeholders.
• Assist BOBM finance team with month-end close activities, intercompany transactions, banking, accounting, treasury, Wall Street, Backline, MICS, Vertex, and Monex processes.
• Support SAP integration efforts across master data management, purchasing and supplier interfaces, API/middleware connections, and ASN (Advance Shipping Notice) processes.
• Support SAP S/4HANA Public Cloud Identity & Access Governance initiatives, including end-to-end user management (provisioning, deprovisioning, and access modifications).
• Train and enable BOBM SAP training and certification tracking, coordinate job aid availability, and schedule training sessions across workstreams.
• Build user readiness reporting (dashboards/scorecards) to track certification completion and training effectiveness.

Requirements

• Experience Required: SAP ERP, Change Management, SAP S4 HANA, Java, SAP, API, Jira.
• 5+ years of hands-on experience with SAP ERP (S/4HANA) and 10+ years leading end-to-end IT project management-planning, executing, and delivering complex technology projects on time and within scope.
• At least one full-lifecycle implementation of SAP S/4HANA Public Cloud.
• Demonstrated experience in L1/production support, incident management, and use of SAP Cloud ALM (CALM), ServiceNow, and JIRA for ticketing, workflow, and issue tracking.
• Proven ability to build and maintain dashboards and scorecards for project status, incident metrics, and KPI tracking.
• Proficiency in accounting, treasury, banking, master data management, purchasing and supplier integrations, API/interface management, ASN, and middleware platforms.
• Strong stakeholder management, communication, and organizational skills; ability to manage multiple concurrent workstreams under tight timelines.
• Experience Preferred: Cloud background-SAP S/4HANA Public Cloud SAP CLOUD ALM, BOBM Workstreams. SAP Activate methodology or project management certification. SAP certification(s) in Security, GRC, FICO, S/4HANA, or related modules. Experience with ITIL-based incident/problem/change management frameworks. Familiarity with automotive/battery manufacturing operations.
• Education Required: Bachelor's degree.
• Education Preferred: Master's degree.