SAP Client Partner

Techwave is a leading global IT and engineering services and solutions company revolutionizing digital transformations. Founded in 2004 and headquartered in Houston, TX, USA, Techwave leverages expertise in Digital Transformation, Enterprise Applications, and Engineering Services to enable businesses to accelerate their growth. The company offers a wide array of technology services including Enterprise Resource Planning, Application Development, Analytics, Digital, and the Internet of Things (IoT).

The Opportunity

Techwave is seeking a dynamic Client Engagement Partner to own, shape, and grow strategic client relationships. This is a Techwave-wide, external client leadership role — not tied to one service line, industry vertical, or technology domain. The role combines executive relationships, business understanding, transformation advisory, commercial ownership, and delivery governance to create sustainable account growth. The successful candidate will be a business and account owner with a proven record of engaging executive decision makers and influencing buying decisions in Techwave's favor, bringing depth of experience in the client's industry and fluency across a broad range of technology services aligned to Techwave's strategy.

The Mandate

• OWN: Be the senior relationship owner and trusted point of accountability.
• UNDERSTAND: Know the client's industry, business priorities, and transformation roadmap.
• CONNECT: Know Techwave's service lines and connect the right capabilities to each opportunity.
• PROTECT: Safeguard client trust, account health, and delivery commitments.
• GROW: Create whitespace, qualified pipeline, and measurable expansion.
• LEAD: Bring executive presence and momentum even when delivery is stable.

Key Responsibilities

Strategic Client Ownership

• Own the relationship, account strategy, and executive engagement model for assigned strategic accounts.
• Build trusted relationships with CXO, business, technology, procurement, and transformation stakeholders.
• Understand the client's industry, business model, operating priorities, investment agenda, organizational dynamics, and transformation roadmap.

Account Growth & Commercial Ownership

• Develop account plans, stakeholder maps, and whitespace strategies.
• Originate and convert opportunities across new business, renewals, upsell, cross-sell, and account expansion.
• Own or materially influence revenue, pipeline, forecast, margin, profitability, and P&L outcomes.

One Techwave Across the Client

• Understand Techwave's service lines and connect client needs with Data & Analytics, AI/GenAI, Digital Engineering, Cloud, Infrastructure, SAP/ERP, Telecom, Utilities, and other relevant services.
• Bring the right architects, SMEs, practices, sales, and delivery leaders into the conversation while retaining overall ownership.

Executive Advisory & Transformation

• Lead business-focused conversations beyond the current project, contract, or service line.
• Provide thought leadership, connect business challenges to transformation opportunities, and influence client roadmaps and investment decisions.
• Demonstrate executive presence, relevant industry understanding, and sufficient technology-services fluency to explain how Techwave can create measurable business value.

Commercial Leadership

• Lead or contribute materially to proposals, solution positioning, pricing, SOWs, renewals, contracts, and commercial negotiations.
• Balance client value, delivery confidence, risk, and sustainable commercial outcomes.
• Maintain visibility into client satisfaction, account health, retention, referenceability, and growth potential.

Delivery Governance & Client Accountability

• Maintain executive oversight without becoming the day-to-day project or delivery manager.
• Ensure commitments, SLAs, and agreed outcomes are governed and delivered.
• Identify risks early, own executive escalations, and mobilize the right leaders to protect client trust.

What You Bring

• Demonstrated personal ownership of strategic enterprise accounts, including account size, scope, complexity, and measurable outcomes.
• Meaningful revenue, P&L, margin, or comparable commercial accountability, with quantified account-growth examples.
• Direct and sustained CXO and senior stakeholder relationships.
• Working knowledge of Techwave's service lines and sufficient technology fluency to lead credible client conversations, without needing to be the deepest technical SME in each area.
• Experience in client advisory, opportunity shaping, account planning, pricing, SOWs, contracts, and executive governance.
• Ability to orchestrate cross-functional teams without relying solely on direct authority.
• Strong articulation, commercial judgment, leadership, collaboration, and risk-management capability.

Experience & Qualifications

• Significant experience in client partnership, strategic account management, consulting, technology services, or transformation-led environments.
• Proven success managing and growing complex global or enterprise client relationships.
• Industry experience in healthcare, manufacturing, banking, retail, telecom, utilities, or similar sectors is valuable.
• Bachelor's degree or equivalent professional experience required; an MBA or relevant business qualification is preferred.

Role Fit

Right Fit

• External client ownership; direct CXO relationships; account strategy; opportunity creation; measurable revenue and P&L growth; cross-service expansion; continued ownership from opportunity through outcome.

Not the Right Fit

• Internal management; competency or capability building; day-to-day delivery management; pure technical SME work without business and commercial ownership; or a non-technical relationship profile unable to understand the client industry and Techwave service lines.

The Distinction

This is an external client leadership and commercial growth role. The role is neither a pure technology specialist nor a technology-light relationship role. The Client Engagement Partner must combine business ownership, industry understanding, and working knowledge of Techwave's service lines to advise the client, mobilize expertise, protect commitments, and grow the account. Success is defined by CXO trust, visible client ownership, measurable account growth, and sustained accountability for the relationship and outcome.