San Marcos 01 (Hopkins/Thorpe) Tortilleria - Food Service Rep - Part time

About the role

As a Food Service Representative, you'll provide a well-stocked, well-maintained department while providing superior customer service. You'll prepare, package, and merchandise fresh product on a daily basis while maintaining all department and food safety / sanitation standards.

Responsibilities

• Customer Service:
  • Provides superior customer service
  • Takes orders from customers by telephone or in person
  • Answers customer questions regarding products; assists them with selections
• Food Service / Production:
  • Prepares, packages, and merchandises fresh product effectively
  • Slices, packages, labels, rotates, and culls products for poor quality
  • Assists in technical areas as needed (e.g., basic set-up and clean-up processes)
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales
• Food Safety:
  • Cleans and sanitizes display cases
  • Operates / maintains equipment properly
  • Complies with H-E-B food safety and sanitation standards
  • Complies with department / Store operating procedures
• Additional Department-Specific Responsibilities:
  • BAKERY:
    • Records production and shrink to aid in production planning
    • Assists in technical areas as needed (e.g., baking, frying, and decorating)
    • Culls bakery products for poor quality, expiration dates
  • DELI:
    • Takes care of service counter
    • Uses ordering system applications
    • Uses Fresh Production Planner
    • Performs inventory management processes (MSI, PAW) as required
    • If applicable, ensures catering orders are prepared and ready in time for customer pickup
    • Performs all sanitation and maintenance tasks for Deli slicers
  • PREPARED FOODS:
    • Serves / packages products at customer's request
    • Educates customers on preparation / reheating instructions of prepared foods
    • Prepackages condiments (sauces, dressings) for prepared food items
    • Cuts, slices, dices, chops food in preparation for chef

Qualifications