San Marcos 01 (Hopkins/Thorpe) Tortilleria - Overnight Food Service Rep - Part time

Responsibilities

As a Food Service Representative, you will provide a well‑stocked, well‑maintained department while delivering superior customer service. You will prepare, package, and merchandise fresh product daily and uphold all department and food safety/sanitation standards.

• Customer Service:
  • Provides superior customer service.
  • Takes orders from customers by telephone or in person.
  • Answers customer questions regarding products and assists with selections.
• Food Service / Production:
  • Prepares, packages, and merchandises fresh product effectively.
  • Slices, packages, labels, rotates, and culls products for poor quality.
  • Assists in technical areas as needed (e.g., basic set‑up and clean‑up processes).
• Sales:
  • Uses suggestive selling techniques and basic product knowledge to meet customer needs and build department sales.
• Food Safety:
  • Cleans and sanitizes display cases.
  • Operates and maintains equipment properly.
  • Complies with H‑E‑B food safety and sanitation standards.
  • Complies with department/store operating procedures.
• Additional Department‑Specific Responsibilities:
  • Bakery:
    • Records production and shrink to aid in production planning.
    • Assists in technical areas as needed (e.g., baking, frying, decorating).
    • Culls bakery products for poor quality or expiration dates.
  • Deli:
    • Takes care of service counter customers.
    • Uses ordering system applications and the Fresh Production Planner.
    • Performs inventory management processes (MSI, PAW) as required.
    • If applicable, ensures catering orders are prepared and ready for customer pickup.
    • Performs all sanitation and maintenance tasks for deli slicers.
  • Prepared Foods:
    • Serves and packages products at customers’ request.
    • Educates customers on preparation/reheating instructions.
    • Pre‑packages condiments (sauces, dressings) for prepared food items.
    • Cuts, slices, dices, chops food in preparation for chefs.

Qualifications & Key Requirements

• Age Requirement: 18+
• Knowledge/Skills/Abilities:
  • Knowledge of computer systems and equipment (e.g., PC, scanner, scales, label machine).
  • Strong customer service skills.
  • Communication and interpersonal skills.
  • Reading and writing skills.
  • Planning and organizing skills.
  • Ability to work in a fast‑paced environment.
• Education: High school diploma, GED, or equivalent.
• Licenses/Certifications:
  • Completion of Company Orientation.
  • Food safety and sanitation training – upon hire.
• Physical Demands & Working Conditions:
  • Function in a fast‑paced retail environment performing detailed, precise tasks.
  • Frequent standing, walking, reaching at waist and shoulder level; occasional lifting of 50‑55 lb and managing loads in excess of 65‑70 lb.
  • Department‑specific movements (e.g., constant waist‑level reach in Bakery; frequent standing and occasional overhead reach in Deli).
  • Occasional exposure to wet, cold, hot conditions and loud noise.
  • Ability to perform fine motor movements, push/pull with arms, and various bending, stooping, squatting, crouching, kneeling, stair climbing, pivoting, and twisting motions.
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.