San Marcos 01 (Hopkins/Thorpe) CFT - Cross Functional Rep - Part time

About the role

As a Cross-Functional Representative, you will provide general customer service at the front end and work across multiple departments performing packaging, stocking, rotation, production, and sanitation duties.

Responsibilities

• Provide excellent customer service; answer questions about products, take orders, and assist with product selection
• Use suggestive selling techniques to meet customer needs and build department sales
• Make regular product announcements to inform customers
• Work a flexible schedule to accommodate shifts across different departments
• Perform duties in multiple departments, including technical or perishable areas such as bakery, floral, market, deli, produce, seafood, and service
• Perform stocking and replenishment, product returns and rotation, product selection, service support, inventory accuracy, and additional duties across the total store
• Build, stock, and maintain displays and fixtures
• Assist with inventory control; load, unload, and move product
• Slice, package, label, rotate, merchandise, cull, and price product
• Gain knowledge of multiple departments and apply understanding of processes and policies
• Comply with store and department SOPs, policies, and applicable laws
• For the service cross-functional team, work as a checker when not performing cross-functional duties
• Ensure compliance with departmental and store SOPs for food safety and sanitation
• Properly operate and maintain all equipment
• Clean and sanitize sales floor, display cases, prep areas, and equipment

Qualifications

• Age requirement: 18+
• Work experience: 6+ months of experience in H-E-B store operations
• Required knowledge, skills, and abilities:
  • Knowledge of computer systems (Symbol, ACR, label machine)
  • Customer service and interpersonal skills
  • Verbal and written communication and reading skills
  • Ability to adapt to performing a wide range of duties across multiple departments
  • Ability to work autonomously
• Education: High school diploma or GED or equivalent
• Licenses/Certifications: Completion of company orientation and safety training

Physical Demands & Working Conditions

Function in a fast-paced, retail environment requiring detailed and precise tasks. Work with customers, staying attentive to their needs. Work flexible schedules to accommodate differing department shifts.

Department-specific physical demands:

• Bakery: Constantly reach at waist and grasp; frequently stand, walk, reach at shoulder, and bend; occasionally sit, reach overhead, reach at knee, reach at floor, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; demonstrate ability to lift 50 lbs and manage in excess of 70 lbs
• Dairy / Frozen / Grocery / Market: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold conditions and loud noise
  • Dairy: Demonstrate ability to lift 40 lbs and manage in excess of 85 lbs
  • Frozen: Demonstrate ability to lift 60 lbs and manage in excess of 75 lbs
  • Grocery: Demonstrate ability to lift 50 lbs and manage in excess of 80 lbs
  • Market: Demonstrate ability to lift 40 lbs and manage in excess of 40 lbs
• Deli: Constantly reach at waist and grasp; frequently stand, walk, and stoop; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; demonstrate ability to lift 55 lbs and manage in excess of 65 lbs
• Cosmetics / Drugstore / General Merchandise: Constantly reach at waist and grasp; frequently stand and walk; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet conditions, loud noise, and ambient temperatures
  • Cosmetics: Demonstrate ability to lift 45 lbs and manage in excess of 45 lbs
  • Drugstore: Demonstrate ability to lift 15 lbs and manage in excess of 15 lbs
  • General Merchandise: Demonstrate ability to lift 50 lbs and manage in excess of 45 lbs
• Floral: Constantly reach at waist and grasp; frequently stand and walk; frequently exposed to cold conditions; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, ladder climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to wet, cold, hot conditions and loud noise; demonstrate ability to lift 55 lbs and manage in excess of 45 lbs
• Gas Station: Constantly sit and reach at waist; frequently grasp; occasionally stand, walk, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; demonstrate ability to lift 40 lbs and manage in excess of 40 lbs
• Produce: Constantly reach overhead, reach at shoulder, reach at waist, pivot, and grasp; frequently walk, reach at knee, reach at floor, stoop, squat, twist, push/pull with arms, pinch, perform fine motor movements; occasionally stand, bend, crouch, kneel, stair climb; occasionally exposed to wet, cold, hot conditions and loud noise; demonstrate ability to lift 60 lbs and manage in excess of 75 lbs
• Seafood: Constantly reach at waist; frequently stand, walk, pivot, push/pull with arms, and grasp; frequently exposed to wet and cold; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, twist, pinch, perform fine motor movements, cervical flexion; occasionally exposed to hot conditions, loud noise, and ambient temperatures; demonstrate ability to lift 50 lbs and manage in excess of 25 lbs
• Service: Constantly stand, walk, reach at waist, and grasp; occasionally reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; demonstrate ability to lift 50 lbs and manage in excess of 30 lbs
• Shelf Edge: Constantly reach at waist and grasp; frequently stand and walk; occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push/pull with arms, pinch, perform fine motor movements; occasionally exposed to cold, hot, loud noises, ambient temperatures, and wet conditions; demonstrate ability to lift 50 lbs and manage in excess of 65 lbs

Measurements are generally defined as: Constantly – 5.5+ hours per 8-hour day; Frequently – 2.5–5.5 hours per 8-hour day; Occasionally – 0–2.5 hours per 8-hour day.

Partners must never lift beyond their own safe lifting limit. If an item is too heavy to lift, push, pull, or carry, the partner must break the box down into lighter, smaller, more manageable components or ask for assistance from another partner or a manager.