Samples Shipping Coordinator

Job Summary

Samples Shipping Coordinator is responsible for processing Marketing Sample requests and Export Order Processing across the organization efficiently and with a high level of accuracy to meet the needs of the business.

Essential Functions

• Process outbound Marketing Sample orders from various sources via SAP and ShipCompliant.
• Support Export Order Processing tasks as needed.
• Maintain excellent communication with customers, providing transparency into availability of inventory and delivery expectations.
• Prepare documents such as packing lists and invoices for domestic and international shipments.
• Determine best shipping method for materials, using knowledge of shipping procedures, compliance, routes, and rates.
• Track, redirect and troubleshoot shipments as needed for successfully delivery.
• Monitor and stay within compliance laws and shipping requirements for all order fulfillment.
• Document issues, identify corrective actions for damages and shortages, and maintain key performance metrics related to shipment data, and damages for reporting and accounting.
• Aid in creating shipping labels for Marketing team shipping needs.

Qualifications

• High School Diploma or equivalent required.
• Two or more years of experience with shipping/warehouse preferred.
• Accuracy, attention to detail and the ability to follow through are essential.
• Excellent organizational and communication skills.
• Experience in customer service required.
• Ability to accurately follow instructions and take direction.
• Ability to problem solve and multitask.
• Valid California drivers' license with the ability to provide and maintain a clean/acceptable DMV report.