Sample Operations Manager

About the role

Comfrt is one of the fastest-growing direct-to-consumer brands, dedicated to blending mental wellness, inclusivity, and elevated comfort into every piece we create. Our mission goes beyond clothing — we strive to build a community where everyone feels supported and seen. The Sample Operations Manager is responsible for building, managing, and optimizing the end-to-end sample operations process for all marketing samples. This role serves as the operational hub between Product Development, Merchandising, Creative, Marketing, Photography, Social Media, Operations, and overseas vendors to ensure every sample is delivered accurately and on time for development, photoshoots, campaigns, wear testing, executive reviews, and product launches. Success in this role requires exceptional organization, operational excellence, strong communication, and the ability to manage multiple priorities simultaneously. The ideal candidate is highly proactive, thrives in a fast-paced environment, creates scalable processes, and can independently manage competing priorities while maintaining accuracy and urgency.

Responsibilities

• Own the end-to-end sample lifecycle across all product categories and seasons.
• Build and maintain a centralized sample management system that provides real-time visibility across the organization.
• Manage all inbound and outbound creator photography, marketing, creative, executive, and wear-test samples.
• Ensure all samples are accurately tracked from vendor shipment through internal distribution and return.
• Develop standardized operating procedures for sample handling, tracking, storage, and distribution.
• Continuously improve sample workflows to increase efficiency and reduce delays.
• Maintain digital libraries of sample imagery and approvals for internal visibility.
• Ensure all submissions are organized, documented, and easily accessible.
• Manage all sample requests across Product Development, Creative, Marketing, Merchandising, Social Media, Photography, Operations, and Executive Leadership.
• Prioritize competing requests while ensuring critical business milestones are achieved.
• Understand the seasonal marketing calendar and proactively plan sample requirements to support all campaigns, launches, photoshoots, creator partnerships, and key business initiatives.
• Coordinate sample readiness to align with product launch calendars and cross-functional deadlines.
• Partner closely with Creative and Photography teams to coordinate samples for all photoshoots.
• Assist with outfit planning, product assortment, styling coordination, and sample selection for creative shoots.