Samaritan Inn Front Desk Clerk

Location: North Wilkesboro, NC, United States

About the role

As the first point of contact for guests at Samaritan Inn, our Front Desk Clerks play an essential role in creating a warm, welcoming, and Christ-centered hospitality experience. They greet every guest with professionalism, compassion, and genuine care, ensuring each interaction reflects the mission and values of Samaritan's Purse. From the moment guests arrive until their departure, Front Desk Clerks are committed to providing attentive, courteous, and efficient service. By fostering a welcoming environment and delivering exceptional customer service, they help ensure every guest feels valued, supported, and cared for throughout their stay.

Responsibilities

• Maintain a personal, active relationship with Jesus Christ and be a consistent witness for Jesus Christ.
• Welcome and serve Samaritan Inn guests with a warm, professional, and Christ-centered spirit, completing check-in/check-out, registration, key distribution, amenity information, and timely resolution of questions or concerns to ensure a positive guest experience.
• Coordinate reservations and daily operations by processing reservation requests, maintaining required reports, communicating with requesting departments and housekeeping, and ensuring accurate shift-to-shift communication, calendars, and staff logs.
• Maintain a welcoming and orderly environment by monitoring the front desk, lobby, dining/breakfast areas, patio, and other common spaces, while assisting with light housekeeping, breakfast service, and timely reporting of room or maintenance concerns.
• Protect the safety and well-being of guests and staff by maintaining knowledge of emergency and safety procedures, responding appropriately to unsafe situations, and promptly notifying Security and the Samaritan Inn Manager when needed.
• Support the mission and ministry of Samaritan's Purse by staying informed of Ministry and departmental updates, seeking opportunities to serve the Samaritan Inn team, participating in daily devotions, and praying for the Ministry, donors, volunteers, and guests.
• Other duties may be assigned that are not specifically identified in the job description.

Requirements

• Associate's degree and a minimum of two (2) years of front desk customer service strongly preferred; or equivalent combination of experience and education.
• Dependable, with keen attention to detail.
• Strong verbal and written communication skills.
• Ability to work successfully as a member of a team and independently with moderate supervision.
• Ability to manage down time well.
• Excellent customer service skills in attentiveness, listening, and appropriate questioning to determine the level of service needed.
• Ability to effectively present key information in one-on-one and small group situations.
• Working knowledge of Microsoft Office Suite, including Word, Excel, and Outlook.
• Ability to learn the reservation software system.
• General knowledge of various office equipment, including phone system and printer/copier.
• Ability to process and handle confidential information while maintaining discretion.
• Ability to multitask and shift priorities in challenging situations while maintaining composure.
• Ability to maintain keen situational awareness and meet the needs of guests and/or provide resources before being asked.
• Ability to remain calm and make sound decisions under pressure and/or in emergency situations.

Benefits

• On-site Medical Clinic (staff and dependents).
• Medical, prescription, dental & vision insurance.
• Flexible Spending Account (FSA).
• Long-term and Short-term disability insurance.
• Paid Family Medical Leave.
• Term Life Insurance.
• 401(k) retirement savings plan.
• 10 paid holidays.
• 12 vacation/personal days.
• 10 sick days.

Schedule

The standard work schedule consists of 8-hour shifts Monday-Friday, but due to the dynamic nature of the Inn's operations, candidates should be flexible with their availability, as additional hours may be requested to help meet operational needs during periods of increased activity.

Language Requirement: Fluency in English

Type: Full-Time