Salon & Spa Leader

About the Role

The Spa Manager leads the Spa and Salon services and retail staff in promoting and providing sales, services, and products that exceed customer expectations. They drive revenue, oversee department operations and financial performance, and ensure excellent customer service. The role is responsible for the overall direction, coordination, and supervision of the Life Spa Department team members, and provides leadership in fulfilling Life Time's mission statement.

Responsibilities

• Provides weekly or monthly coaching sessions to develop, support, and educate team members while building strong professional relationships to ensure high team member retention.
• Monitors the LifeSpa profit and loss statement and makes necessary adjustments based on budgetary guidelines.
• Utilizes customer service and communication skills to develop strong relationships with members and connect and educate them on industry-leading salon and spa services and products.
• Works the coordinator desk for 18-20 hours to provide in-the-moment coaching and business-building best practices with the team.

Requirements

• High School Diploma or GED.
• 1 to 2 years of experience in Salon, Spa, Hospitality, or Retail Leadership.
• Experience with Microsoft Office such as Word, Excel, Outlook, and PowerPoint.
• Spa Manager Certification.
• Appropriate State/County/City Licenses, as required by law.

Preferred Qualifications

• Experience in administrative or operational and computer skills.