Salon Operations Manager

Position Summary

As a Salon Operations Manager, you will play a key role in ensuring smooth daily operations, delivering top-tier guest service, and setting the tone for a positive, high-performing workplace. You’ll lead by example, exceed sales expectations, manage scheduling, oversee inventory, provide expert product knowledge, and work collaboratively to achieve both individual and store-wide goals.

Responsibilities

• Support the team with a hands-on leadership style
• Manage daily salon operations and uphold company standards
• Deliver and reinforce exceptional guest service
• Train, coach, and motivate team members
• Maintain accurate inventory and follow loss-prevention procedures
• Build strong client relationships and identify service needs
• Review performance reports and identify improvement opportunities
• Stay informed on industry trends and competitive activity

Qualifications

• High school diploma or equivalent
• Proven sales leadership experience with a strong sales background
• Ability to work effectively in a team-driven, fast-paced environment
• 2–3 years of successful sales experience
• 2–3 years of management or supervisory experience, including hiring, training, coaching, and performance management
• Strong commitment to meeting and exceeding sales and operational goals
• Passion for maintaining a polished, welcoming store appearance
• Flexible availability, including evenings, weekends, and holidays; on-call support required
• Proficiency in MS Office (Word, Excel) and general computer skills
• Strong communication skills, both written and verbal
• Adherence to loss-prevention and compliance standards
• Experience in the tanning/spa industry is a plus