Salon Operations Manager
Lola Hair Studio · Cambridge, MA · 2 wk ago
Management$75k–$80k/yrFull-time
About the role
Reports to Founder & CEO. Starting compensation of $75k-80K DOE, plus up to $20k KPI-tied performance bonus annually.
What You Will Accomplish
- Establish a proactive alignment rhythm with the CEO within the first 30 days
- Complete a full operational audit and deliver a ranked action plan with owners and timelines within 60 days
- Earn the room through trust built through competence, consistency, and showing up like you own it within 90 days
- Core SOPs live across all departments; KPIs moving; Guest Care Coordinator developing into a confident floor leader within 6 months
- Lola hits $2M within the first year; your fingerprints are on it throughout the journey
What You Will Do
- Lead the floor daily — quality, client experience, cleanliness, and team behavior in real time
- Model the salon's luxury standard on the floor — arriving stage-ready and holding presentation expectations through example
- Own KPI reporting, SOP documentation, scheduling oversight, budget monitoring, and vendor coordination
- Delegate administrative execution to the VA so your bandwidth stays focused at the leadership level
- Hold direct, timely accountability conversations with stylists on pre-booking, retail, and service standards
- Develop and mentor every level of this team — from coaching the Guest Care Coordinator into a floor leader to genuinely investing in your youngest team members
- Report proactively to the CEO — decisions already made, priorities already set, issues framed with solutions attached
Essential Experience
- 5–10 years of true operations or general management in a service-based environment (salon, spa, boutique fitness, upscale hospitality, or premium retail)
- Specific, measurable results — KPIs, revenue movement, or cost reductions with before-and-after precision
- Independent leadership authority — proven track record of making hard calls without deferring upward
- Financial literacy — P&L familiarity, KPI ownership, and hands-on budget and inventory management
- Systems thinker — builds SOPs that outlast their creator; thinks in processes, not one-off fixes
- Schedule availability — combination of days and evenings required; Saturdays non-negotiable; specific schedule built collaboratively