Salon Customer Experience Specialist - Towne East Square

Primary Responsibilities

• Sales: Proactively recommends retail products based on guests' needs, stylist consultation and seasonal promotions.
• Achieves or exceeds individual retail sales goals and contributes to overall salon sales targets.
• Edits guests on the benefits and usage of products to support their at-home care routine.
• Promotes product recommendations during checkout with stylists.
• Executes in-salon promotions, product launches, and limited time offers.
• Supports daily, weekly, and monthly retail goals by educating guests and upselling salon products.
• Encourages guest rebooking and promotes JCPenney Rewards and Credit Card acquisition and usage.

Customer Service

• Greets every guest with warmth and professionalism, creating a welcoming and memorable first impression.
• Engages and actively listens; ensures guests feel supported, and excited to return.
• Delivers a seamless and personalized experience throughout the guest's visit, ensuring satisfaction from check-in to check-out.
• Communicates effectively with guests to confirm appointments and answer questions.
• Supports a positive team environment by collaborating with stylists, managers, and fellow Customer Experience Specialists.
• Upholds a high standard of hospitality that reflects the salon's commitment to quality in every detail.

General Operations

• Maintains company attendance and on-time standards.
• Participates in ongoing skills development through company and/or vendor provided training and skill practice.
• Promotes and supports events that drive traffic, client engagement, and service bookings.
• Attends team meetings and training to stay aligned with salon goals.
• Ensures front desk operations run smoothly, including accurate scheduling, guest check in and out, and payment processing.
• Upholds salon cleanliness and organization standards within front desk and salon retail area.
• Handles phone and in-person inquiries with efficiency and professionalism.
• Supports inventory management by tracking product levels, restocking retail shelves, and alerting leadership of low stock.
• Follows salon policies and procedures, including safety, sanitation, and compliance protocols.