Salon Coordinator

Responsible for supporting the daily operations of the Salon while ensuring a consistently exceptional member and guest experience aligned with East Bank Club's Service Essentials and Standards, and commitment to hospitality excellence. The Salon Coordinator assists the Manager and Director in maintaining an organized, efficient, and service-focused environment while supporting Salon Receptionists, addressing member needs, and ensuring operational consistency. Key responsibilities include daily operational coordination, reception team support, member/client service, retail and backbar ordering, inventory management, billing accuracy, and administrative functions. Strong communication, organization, responsiveness, attention to detail, and follow-through are essential to success in this position. The Salon Coordinator is also responsible for performing all duties of the Salon Receptionist as operational needs require. Pay Rate: $23.00 per hour. Anticipated Schedule: Full time, Tuesday-Saturday, flexibility required Key Responsibilities Leadership & Team Support Provide daily operational guidance and coaching to Salon Receptionists, reinforcing departmental policies, procedures, and performance expectationsAssist with onboarding and training Salon Receptionists, including service standards, professional appearance, communication, telephone etiquette, and operational proceduresFacilitate daily team huddles to communicate operational updates, service priorities, and departmental expectationsIdentify staff performance concerns and opportunities for improvement, providing feedback and escalating matters to the Manager/Director as appropriateFoster a positive, collaborative, and accountable team environment through effective communication, teamwork, and professionalism Daily Operations & Facility Standards Coordinate daily Salon operations, ensuring an organized, efficient, and service-focused environmentConduct daily walk-throughs of reception, service stations, backbar, storage, and common areas to ensure cleanliness, organization, operational readiness, and compliance with EBC Service StandardsMonitor opening, mid-day, and closing procedures to ensure operational consistency and readinessIdentify equipment, facility, and maintenance needs; initiate service requests and follow through to ensure timely resolutionSupport the Manager/Director in identifying and implementing improvements to daily operational procedures and efficiency Service Excellence & Member Relations Model and reinforce EBC Service Standards, and established Salon service expectations through all member and guest interactionsAddress member and guest inquiries, service concerns, and challenges promptly and professionally, escalating matters to the Manager/Director when appropriateProactively identify opportunities to personalize service, anticipate member needs, and create memorable WOW experiencesMaintain thorough knowledge of Salon services, pricing, promotions, retail products, and Club offerings to effectively assist members and guestsMonitor the overall member experience and communicate opportunities to improve service consistency, responsiveness, and satisfaction Administrative, Retail & Inventory Responsibilities Prepare, update, communicate, and post Salon Receptionist schedules, ensuring appropriate coverage based on business demandsCoordinate retail and backbar product ordering, receiving, stocking, and inventory management, maintaining accurate records, appropriate inventory levels, and cost-conscious purchasing practicesAssist with retail merchandising, product presentation, and promotional initiatives to support retail salesReview daily revenue reports, verify transaction accuracy, and communicate discrepancies to the Manager/DirectorCoordinate and manage Salon passes, ensuring accurate documentation, tracking, and processingMonitor client billing for accuracy and assist with resolving discrepancies, refunds, and other transaction-related concerns within established guidelinesMaintain accurate departmental records, communication postings, operational documentation, and administrative reportsAssist the Manager/Director with monitoring service trends, retail performance, and other departmental business metrics Training, Education & Department Development Coordinate service provider education, technical training, product knowledge sessions, and continuing education opportunities as requested by the Manager/DirectorStay informed of emerging Salon services, industry trends, and retail products, sharing recommendations for potential service and product enhancementsAssist with the implementation of new services, products, promotions, and departmental initiatives as directed by the Manager/Director Additional Responsibilities Perform all duties and responsibilities of the Salon Receptionist as operational needs requireProvide administrative and operational support to the Manager/Director, including special projects as assignedPerform other duties as assigned by the Manager/Director, COO, or Senior Leadership This job description is not designed to cover or contain a comprehensive listing of all activities, duties, or responsibilities that may be required of the employee. Duties and responsibilities may change based on the operational needs of East Bank Club. Requirements Strong hospitality mindset with the ability to lead teams in a fast-paced environment. Excellent communication, organization, follow-through, and problem-solving skills. Ability to coach and hold team members accountable while maintaining a positive culture. Experience with scheduling, payroll support, and daily operational oversight. Proficiency in Microsoft Office and operational systems. Flexibility to work evenings, weekends, and holidays as business needs require. Preferred Experience in a spa, salon, hospitality, or service-focused environment. Physical Requirements Standing and walking for extended periods throughout operational areas. Frequent bending, reaching, lifting, and movement throughout the department. Occasional need to use a ladder for stock/inventory needsAbility to lift up to 25 pounds. Benefits Time Off & Retirement Paid Time Off401(k) with company match up to 3%Value Sharing (Profit sharing)Holiday BonusPaid Parental Leave Health & Wellness: Comprehensive health, vision, and dental insuranceHSA and FSA enrollment optionsShort- & Long-Term Disability optionsLife Insurance: Basic coverage equivalent to annual income, with voluntary options for additional coverageLong-Term Care options: Coverage up to 50% of annual incomeAccident and Critical Illness InsuranceEAP (Employee Assistance Program)Pet Insurance through MetLife Employee Perks: Free workout privilegesEmployee discounts in the Pro Shop, Spa & Salon services and in the MarketParking and transit benefits (pre-tax deduction)Access to Tickets at Work discountsTuition reimbursement East Bank Club is an Equal Opportunity Employer and drug/smoke-free workplace.