Salesforce User Experience Designer

About the role

NeuraFlash is expanding its design team! As a Salesforce User Experience (UX) Designer - AI & Agentforce you will be responsible for building compelling interactive experiences for users and deliver impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented Digital Experience team to delight customers. This position is focused on overall user experience, including visual, interaction, and conversational design.

Responsibilities

• Design functionality that ties into Salesforce and AWS platforms, including Experience Cloud, Agentforce, Amazon Connect and more
• Lead client requirement gathering and design sessions
• Help business and technology stakeholders see end-to-end experiences for customers and internal end users
• Establish the content, strategies, personas, and user journeys for automated solutions
• Generate sitemaps, wireframes, and visual designs to map out experiences for web, bot, and console experiences
• Learn to build and configure Salesforce and AWS solutions (Experience Cloud, Agentforce, etc.)
• Work with developers and QA testers throughout the project lifecycle
• Show the impact of design decisions and tie business value back to success criteria through storytelling
• Contribute to and maintain design systems across platforms

Requirements

• User experience and user interaction work experience
• Experience doing design consulting with external stakeholders
• Comfortable using tools like Figma, Sketch, InVision, Visio, and Lucidchart
• Willing and able learner of new technologies (e.g., Salesforce, AWS)

Qualifications

• Degree in design, user experience, human computer interaction, communication, or a related discipline

Skills

• Experience using detailed mockups and prototypes to aid in visual problem solving and client communication
• Experience designing conversational flows for text based bots (e.g., web, in-app, Facebook Messenger, etc.)
• Knowledge of user experience research methods or usability testing techniques
• Knowledge of Salesforce Experience Cloud and Service Cloud

Benefits

• Remote & In-Person: Whether you work out of our HQ in Massachusetts, one of our regional hubs, or you're one of over half of our NeuraFlash, Part of Accenture Family who work remotely, we're focused on keeping everyone connected and unified as one team.
• Travel: Get ready to pack your bags and hit the road! For certain roles, travel is an exciting part of the job, with an anticipated travel commitment of up to 25%.
• Flexibility: Do you have to take the dog to the vet, pick up the kids from school, or the in-laws from the airport? We know that a perfect 9-5 isn't possible. So you have to jump out to do any of those, no problem! We build a culture of trust and understanding. We value good work not the hours in which you get it done.
• Collaboration: You have a voice here! If you work with a team of smart people like we do, it's a no-brainer to take suggestions and feedback on how to keep NeuraFlash, Part of Accenture thriving. Our executive team holds town halls & company meetings where they address any suggestions or questions asked, no matter how big or small.
• Celebrate Often: We take our work seriously, but we don't take ourselves too seriously. Whether it is an arm wrestling contest, costume party, or ugly holiday sweaters our teams love to have fun. And while we work hard, we don't forget to slow down and celebrate the big things and the small things together.

Pay

Competitive compensation package

Schedule

Full-time, remote or in-person options available