Salesforce Tester (REMOTE)

Koniag Technology Solutions, LLC, a Koniag Government Services company, is seeking a Salesforce Tester to support KTS and our government customer. This position requires the candidate to be able to obtain a Public Trust and is primarily remote. Occasional on-site presence may be required at USDA or customer locations (e.g., FEMA, FNA, or AMS offices) as directed by the Contracting Officer's Representative (COR). Core business hours are Monday–Friday, 8:00 a.m. – 5:00 p.m. ET, excluding federal holidays.

About the role

This role will support the USDA Digital Infrastructure Services Center (DISC), Digital Services Center Division (DSCD), Enterprise SaaS Branch (ESB) and multiple USDA task orders, primarily focused on the USDA Food and Nutrition Agency (FNA, previously known as FNS). The Salesforce Tester will provide cross-functional testing support to the Federal Emergency Management Agency (FEMA) Hermit's Peak Claims and Loss Information Portal (CLIP) and the USDA Agricultural Marketing Service (AMS) ATLAS program.

The Salesforce Tester will be responsible for planning, executing, and documenting testing activities across multiple Salesforce-based customer programs. This includes functional testing, system integration testing, regression testing, and user acceptance testing (UAT) support. The tester will work closely with developers, business analysts, federal leads, and end users to ensure that all application enhancements and new features meet defined requirements, quality standards, and federal compliance requirements before deployment. This role works within an Agile methodology and contributes to sprint ceremonies, defect management, and continuous improvement efforts across a multi-contractor, multi-customer environment.

Responsibilities

• Plan, execute, and document testing activities across multiple Salesforce-based customer programs, including functional testing, system integration testing, regression testing, and user acceptance testing (UAT) support.
• Develop and execute test plans, test cases, test scripts, and test reports for Salesforce-based applications.
• Test Salesforce applications, including custom configurations, Apex triggers, Lightning Web Components (LWC), Flows, and integrations.
• Perform security access testing, including validation of user roles, profiles, and permission sets.
• Validate data integrity, data validation rules, and reconciliation across Salesforce and connected systems.
• Test third-party integrations within Salesforce environments (e.g., DocuSign, Slack, Microsoft Teams, MuleSoft).
• Manage testing activities across multiple sandbox tiers (e.g., Dev, QA, UAT, Production).
• Conduct impact analysis testing when changes are made to connected or downstream systems.
• Identify, document, track, and manage defects and change requests from discovery through resolution and closure using tools such as Jira or Azure DevOps.
• Perform root cause analysis and work collaboratively with developers to verify defect fixes.
• Develop and maintain comprehensive test plans aligned with product roadmaps and sprint objectives.
• Create and maintain test case libraries and traceability matrices to ensure requirements coverage from identification through deployment.
• Document test results, defect reports, and testing summaries for review by federal leads and the COR.
• Maintain up-to-date testing documentation in government-provided tools such as SharePoint.
• Contribute to the Quality Assurance Plan (QAP) and support ongoing quality control activities across all customer programs.
• Participate in Agile ceremonies, including sprint planning, daily standups, retrospectives, and sprint reviews across multiple project teams.
• Support separate testing backlogs and sprint management for each customer as required.
• Communicate testing status, risks, and blockers during Agile ceremonies and in written status reports.
• Contribute to weekly and monthly status reports reflecting testing progress, defect metrics, and quality trends.
• Manage testing activities across multiple task orders and customer environments simultaneously.
• Support programs with varying operational, technical, and security requirements, including surge testing for FNA, FEMA CLIP, and AMS ATLAS.
• Apply consistent testing standards and governance across different customer programs.
• Collaborate effectively with developers, business analysts, and federal leads across multiple concurrent programs.
• Support testing activities related to Authority to Operate (ATO) documentation and validate Section 508 accessibility compliance.
• Adhere to USDA IT policies, Supply Chain Risk Management (DR 3540-004), and data rights obligations.
• Meet unique security and compliance testing requirements specific to each customer, including FEMA/DHS and USDA agency standards.

Requirements

• Minimum of 1-2 years of experience in software quality assurance and testing.
• Experience working on federal government IT contracts is strongly preferred.
• Experience supporting multiple concurrent projects or task orders within a government contracting environment.
• Experience working in Agile/Scrum environments, including participation in sprint planning, backlog grooming, sprint reviews, and retrospectives.
• Experience supporting SaaS-based cloud platform testing in a large, complex enterprise environment.
• Prior experience supporting USDA agencies or federal civilian agencies such as FEMA, FNS/FNA, or AMS is a plus.

Skills

• Demonstrated experience testing Salesforce applications, including custom configurations, Apex triggers, Lightning Web Components (LWC), Flows, and integrations.
• Ability to test third-party integrations within Salesforce environments (e.g., DocuSign, Slack, Microsoft Teams, MuleSoft).
• Familiarity with Salesforce sandbox environments and managing testing activities across multiple sandbox tiers (e.g., Dev, QA, UAT, Production).
• Experience testing No Code/Low Code configurations as well as custom-developed Salesforce solutions.
• Knowledge of Salesforce governance standards and technical best practices as they relate to quality assurance.
• Experience using defect tracking tools such as Jira or Azure DevOps.
• Familiarity with Agile tools (e.g., Jira, Azure DevOps) for sprint tracking, backlog management, and burndown reporting.
• Strong written and verbal communication skills.
• Ability to work effectively in a multi-contractor, multi-customer environment.
• Understanding of federal IT security requirements and Section 508 accessibility compliance.

Desired Qualifications

• Salesforce Certifications such as Salesforce Administrator, Salesforce Platform App Builder, Salesforce Associate, or Salesforce AI Associate.
• Testing & Quality Certifications such as ISTQB Certified Tester Foundation Level (CTFL) or Certified Software Quality Analyst (CSQA).
• AWS Certified Cloud Practitioner or similar cloud platform certification.
• Experience with automated testing tools compatible with Salesforce (e.g., Selenium, Provar, or Salesforce's built-in testing frameworks).
• Familiarity with MuleSoft integration testing across on-premise and cloud environments.
• Experience testing DocuSign integration within Salesforce environments.
• Familiarity with Experience Cloud/Community Portal testing.
• Knowledge of Robotic Process Automation (RPA) testing approaches.
• Experience testing file-sharing solution integrations within Salesforce.
• Familiarity with OwnBackup or similar backup and recovery validation.
• Knowledge of SharePoint for documentation and test artifact management.
• Familiarity with UI/UX testing principles and usability testing methods.
• Prior experience or familiarity with USDA Food and Nutrition Agency (FNA/FNS) programs, systems, or business processes.
• Familiarity with FEMA disaster recovery programs, including claims management systems.
• Knowledge of or experience supporting USDA Agricultural Marketing Service (AMS) programs or the ATLAS system.
• Understanding of Inter-Agency Agreement (IAA) structures and how they impact service delivery and testing scope.
• Familiarity with USDA OCIO DISC organizational structure and service delivery model.
• Experience supporting phase-in/phase-out transitions on federal contracts, including knowledge transfer and test documentation handoff.

Benefits

• Health, dental, and vision insurance.
• 401K with company matching.
• Flexible spending accounts.
• Paid holidays.
• Three weeks paid time off.

Schedule

Core business hours are Monday–Friday, 8:00 a.m. – 5:00 p.m. ET, excluding federal holidays.