Salesforce Technical Product and Application Owner

About the role

We are seeking a Salesforce Technical Product Owner / Application Owner to bridge business demand with platform capabilities, ensuring disciplined, secure, and value-driven Salesforce delivery.

Responsibilities

• Backlog management with a technical lens: Leverage insight from tech trends, vendor roadmaps, and industry best practice to ensure backlog items are future-proof
• Partner with architects and engineers to evaluate technical feasibility and business impact, avoiding tech debt and over-customization
• Ensure backlog items align with strategic priories and compliance requirements
• Centralize demand, govern vendor releases, and create holistic Salesforce roadmap to maximize platform ROI and reduce fragmentation
• Development Lifecycle Governance
• Collaborate with agile teams during delivery planning, backlog grooming, and reviews to ensure clarity and feasibility of delivery
• Enforce non-functional requirements (eg security, scalability, regulatory) are embedded in user stories
• Identify cross-team and platform cross-app dependencies early and facilitate resolution of design and delivery blockers
• Support architectural reviews and ensure alignment with enterprise architecture permits and design standards
• Serve as the go-to liaison between application teams and support, DevSecOps functions
• Partner with support to address recurring issues and ensure production feedback informs backlog planning
• Own incidents, change log, and compliance alignment for audits and internal reviews related to Salesforce applications
• Controls, compliance and reporting
• Ensure platform changes and release cycles meet internal audit, risk, and regulatory controls
• Collaborate with security, data privacy and legal teams to ensure compliance
• Track and report performance metrics including cycle time, defect rates, platform stability, and benefit realization
• Define, implement, and report on success criteria for platform enhancements and strategic investments

Qualifications

• 6+ years of experience in Salesforce product or application ownership in a mid-to-large enterprise
• Strong understanding of Salesforce platform architecture, lifecycle, and release management
• Experience working in Agile delivery environments and collaborating with cross-functional teams
• Familiarity with compliance-heavy environments (eg financial services, insurance, healthcare)
• Solid knowledge of platform and application governance practices, controls, and regulatory readiness
• Preferred Qualifications: Experience with Salesforce Financial Services Cloud, Experience Cloud, Mobile App, or integrated CRM platforms; Certifications: Salesforce Administrator, Salesforce Platform Builder, Certified Product Owner (PSPO); Familiarity with Jira, Confluence, ServiceNow and audit tooling