Salesforce Technical Lead, Experience Cloud (STLEC) / Professionals

Duties and Responsibilities

• Lead development and architecture for Experience Cloud sites, ensuring secure, scalable, and high-performance solutions
• Oversee portal configuration, external user access models, login flows, and Experience Cloud security settings
• Guide the team on Apex, LWC, Flows, and integration best practices
• Conduct code reviews and provide technical mentorship to mid-level and junior developers
• Collaborate with Product, QA, Business Analysts, and Project Managers to translate business needs into technical designs
• Troubleshoot and resolve production issues, performance bottlenecks, and configuration challenges
• Participate in sprint planning, grooming, and review ceremonies
• Stay updated with Salesforce releases and recommend enhancements
• Ensure documentation of technical components, reusable patterns, and Experience Cloud configurations

Qualifications

• 6+ years of hands-on Salesforce development experience with strong expertise in Experience Cloud (Community Cloud) solutions
• 2+ years in a technical leadership or senior engineering role
• Proven experience designing and implementing Salesforce Experience Cloud portals

Technical Expertise

• Experience Cloud (Critical)
• Strong Experience Cloud expertise, including portal configuration, external user access, guest user security, and login flows
• Skilled in building high-performance portal components using LWC, Apex, and declarative tools
• Salesforce Development
• Proficient in Apex, LWC, Visualforce, SOQL/SOSL, Flows, and asynchronous processing
• Solid understanding of data modeling, governor limits, and large-volume performance considerations
• Integration & DevOps:
• Experience with REST/SOAP integrations, middleware, Git, SFDX, CI/CD pipelines, and tools like Gearset
• Security & Governance:
• Strong knowledge of Salesforce security model, permission sets, sharing rules, and data governance best practices

Leadership & Communication

• Ability to lead and mentor mid-level and junior developers
• Strong skills in code review, technical guidance, and architectural oversight
• Collaborates effectively with product, QA, BAs, and PMs to align solutions with business needs
• Excellent communication skills, able to explain technical concepts to non-technical stakeholders
• Stays current with Salesforce releases and recommends relevant enhancements
• Participates in sprint grooming, planning, and review sessions
• Diagnoses and resolves production issues, performance bottlenecks, and Experience Cloud configuration challenges

Competencies

• Diversity - Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce
• Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events
• Analytical - Synthesizes complex or diverse information; Collects and analyzes information skillfully; Designs workflows and procedures
• Change Management - Develops workable implementation plans; Communicates changes effectively; Builds commitment and overcomes resistance; Prepares and supports those affected by change; Monitors transition and evaluates results
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan
• Design - Generates creative solutions; Translates concepts and information into images; Uses feedback to modify designs; Applies design principles; Demonstrates attention to detail
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity
• Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed
• Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others

Physical Demands and Work Environment

• Occasionally required to stand
• Occasionally required to walk
• Frequently required to sit
• Continually required to utilize hand and finger dexterity
• Continually required to talk or hear
• While performing the duties of this job, the noise level in the work environment is usually moderate
• Specific vision abilities required by this job include: Close vision and the ability to adjust focus
• Work is performed in a traditional commercial office setting with standard office lighting and white noise

Additional Remarks Regarding Work Environment

• This job operates in a professional office environment