Lead Salesforce Engineer (Service Cloud)

Hiring near our Irving, TX, Orlando, FL and Stamford, CT Centers of Excellence with a flexible environment.

About the team

Join a world-class team of skilled engineers who build creative digital solutions to support our colleagues and clients. We make a broad organizational impact by delivering cutting-edge technology solutions that power Gartner. Gartner IT values its culture of nonstop innovation, an outcome-driven approach to success, and the notion that great ideas can come from anyone on the team.

About the role

This is a unique opportunity for a systematic, creative, and experienced individual to make a big impact on Gartner’s client experience as part of the Gartner Business and Technology Insights team. You will play a key role for a newly chartered program working to modernize Gartner’s CRM technology.

Responsibilities

• Designing, implementing, unit, integration testing and supporting Salesforce applications and services
• Contribute to the review and analysis of business requirements
• Collaborate on architecture and technical design discussions
• Perform and participate in code reviews, peer inspections and technical design/specifications
• Documenting and review detailed design

Requirements

• Bachelor’s degree or foreign equivalent degree in Computer Science or a related field
• 8+ years’ experience in software development with Salesforce Force.com platform/Sales Cloud/Service Cloud implementations
• A minimum of 8 years of experience in UI development using Aura, Lightning Web Components, and Visualforce and leading a team of software engineers
• Experience in developing applications on the Salesforce platform using Apex, controllers, triggers, Flows, etc.
• Experience in integrating Salesforce with external systems/applications using REST/SOAP APIs, SOSL and SOQL, Batch & Asynchronous processes, Platform Events, Change data capture etc.
• Strong team player with critical thinking, analytical, and excellent problem-solving skills
• Ability to anticipate and produce design applications that work with governor limits and scale appropriately
• Excellent software development and object-oriented design fundamentals

Skills

• Certified Salesforce Platform Developer I (nice to have)
• Certified Salesforce Platform Developer II (nice to have)
• Certified Salesforce Administrator (nice to have)
• Experience working with Jira, Git/SVN, Jenkins, Bitbucket etc.
• Scrum software development methodology experience
• Thorough understanding of the Salesforce ALM (Application Lifecycle Management) including Salesforce deployment effectively using VS Code and Metadata API
• Experience in participating in architecture and design (architecture, design patterns, reliability and scaling) of new and current systems

Benefits

• Competitive compensation package
• Ongoing mentorship and apprenticeship; leadership courses, development programs, technical courses, certification opportunities
• 20+ PTO days plus holidays and floating holidays in your first year
• Extensive medical, dental, and vision plans
• Hybrid environment with flexibility, remote work options
• Parental leave
• Gartner Gives Charity Match
• Employee Assistance Program (EAP)
• Employee Stock Purchase Plan
• Health and wellness-related allowance programs
• 401K with corporate match, immediate vesting
• Collaborative, team-oriented culture that embraces diversity
• Professional development and unlimited growth opportunities

Pay

A reasonable estimate of the base salary range for this role is 116,000 USD - 170,000 USD. Actual salaries may vary within the range based on factors including education, training, experience, professional achievement, business need, and location. In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan.

About the company

At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective business and technology insights, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we’ve grown to 20,000 associates globally who support over 13,000 client enterprises in ~90 countries and territories. We do important, interesting, and substantive work that matters.

Gartner is the world authority on AI. You’ll join a company at the very center of the AI revolution, setting the standard for how organizations leverage artificial intelligence to drive meaningful impact. You’ll have access to unmatched resources, expertise, and technology, playing a key role in helping Gartner and our clients innovate and grow as we leverage AI to transform business and technology landscapes.