Salesforce Technical Lead (Ascend CRM)

Responsibilities

• Serve as the organization’s designated “Technical Owner” of ascend.
• Provide technical leadership on best practices to use ascend’s functionality effectively based on organizational business needs.
• Maintain knowledge of Salesforce and ascend product updates and releases and assess their impact on the organization.
• Oversee vendor relationships, including service level agreements and support expectations.
• Manage the application lifecycle, including implementation of service packs, updates, testing, deployments, and ongoing system maintenance.
• Manage technical aspects of system optimization, scalability, custom metadata, and custom settings within ascend.
• Develop and maintain custom Salesforce solutions including objects, fields, workflows, validation rules, process automations, Apex classes, and triggers.
• Design and maintain user interfaces using Dynamic Forms, Visualforce, and Lightning Web Components.
• Troubleshoot technical issues and provide ongoing platform support and system administration.
• Collaborate with staff and vendors to support integrations between ascend and other organizational systems while maintaining data confidentiality, integrity, and security.
• Document technical specifications, maintain system documentation, and monitor system health, risks, and opportunities.
• Support internal power users and coordinate planning, testing, deployment, and support of new ascend functions and related tools.

Qualifications

• Bachelor’s degree or equivalent relevant experience.
• A minimum of 5 years of experience providing technical administration of revenue processing and/or CRM systems at a nonprofit organization.
• Experience with Salesforce.
• Knowledge of Salesforce administration, customization, and development.
• Experience with Gateway Galaxy preferred.
• Experience with ascend is preferred.
• Experience with custom objects, workflows, validation rules, Apex classes, and process automations.
• Experience with Dynamic Forms, Visualforce, and Lightning Web Components.
• Strong troubleshooting and problem-solving skills.
• Ability to manage system integrations and maintain data confidentiality, integrity, and security.
• Strong communication and collaboration skills with staff, vendors, and stakeholders.
• Ability to manage multiple projects, updates, and ongoing maintenance activities.
• Ability to document technical specifications and maintain accurate system documentation.
• Knowledge of CRM best practices and application lifecycle management.
• Ability to support and train internal power users.

Pay

• Hiring Range: $75,000 - $90,000

Benefits

• Please click on the links below to view our competitive, comprehensive benefits package.