Salesforce Support Engineer

About the Role

Our Financial Services client is seeking a Salesforce Support Engineer to join their team. This role involves making small changes to Apex code, configuration changes, customizing Lightning flows, managing custom integrations, and creating reports. This position is W-2 only.

Responsibilities

• Responsible for the daily support and administration of Salesforce environments.
• Function as a Salesforce specialist CRM developer supporting multiple Salesforce applications.
• Oversee daily operations, maintenance, and support of Salesforce to ensure high availability and reliability.
• Use ServiceNow to track incident and request progress.
• Perform daily administration and support of the Salesforce CRM system, including managing user setup, roles, security, territory management, customization of objects, fields, record types, and page layouts.
• Develop triggers, custom objects, Lightning flows, and small enhancements to Apex/Batch classes.
• Develop and create customized reports and dashboards within Salesforce CRM.
• Perform data management activities including data loads and data clean-up jobs as per business requirements.
• Create and maintain technical documentation and SOP documentation for Salesforce functionalities and integrations with 3rd party systems.
• Stay updated on key technological trends and changes from Salesforce and identify opportunities to integrate them into current organizational processes.

Requirements

• 5+ years of hands-on experience as a Salesforce Administrator/Developer, including Sales/Service Cloud.
• 3+ years of experience debugging integration issues related to Informatica/ETL Data load, REST API, Platform events, and Streaming API.
• 2+ years of experience in ITSM tools like ServiceNow, Incident management, Problem/Change management.
• 2+ years of experience in data architecture and data migration.
• Strong expertise in Salesforce configuration (Flows, Reports, Dashboards, Page Layouts, Record Types, Permission Sets, Territory management, Roles, Profiles, Sharing Rules).
• Hands-on experience with Omnistudio and Omniscripts.
• Development experience to enhance small Apex codes/Batch classes.
• Excellent troubleshooting skills in LWCs and ability to translate business needs into practical Salesforce solutions.
• Experience with Agile methodology and tools (e.g., ADO, Azure, Confluence, etc.).
• Experience in Salesforce deployments using Copado and GitHub.
• Strong communication and interpersonal skills.

Preferred Qualifications

• Certified Salesforce Administrator.
• Certified Salesforce Platform Developer I / Salesforce Platform App Builder.
• Salesforce CPQ preferred.
• Salesforce Financial Service Cloud experience.
• Experience with 3rd party tools like Marketo, Seismic, Qualtrics, Discovery Framework.
• Experience with defect-management and testing-automation tools.

Key Competencies & Behaviors

• Cross-Functional Collaboration
• Project and Timeline Management
• Strategic Thinking and Communication
• Attention to Detail
• Adaptability and Problem Solving

Work Environment

Location: Chicago, IL

Work Model: Hybrid - onsite 3 or more days/week, as needed. Anchor days: Tue/Wed/Thu. Work Hours: 8:30am - 5:00pm CST.

Pay

The approximate pay range for this position is between $35.00 and $40.00 per hour. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location.

Benefits

• Medical, Dental, & Vision Insurance Plans
• Employee-Owned Profit Sharing (ESOP)
• 401K offered