Salesforce Solutions Engineer

About The Job

The Salesforce Solutions Engineer is a hybrid role that combines hands-on Salesforce platform development and administration with strong business analysis and project delivery.

Essential Duties & Responsibilities

• Lead Salesforce enhancements end-to-end, managing timelines, priorities, dependencies, and stakeholder communication.
• Partner cross-functionally with Sales, Marketing, Product, Operations, and IT to understand workflows, gather requirements, and translate needs into user stories, acceptance criteria, and solution designs grounded in Salesforce best practices.
• Drive continuous improvement by identifying recurring issues and workflow inefficiencies and recommending automation and system enhancements.
• Design, configure, and maintain Salesforce solutions (objects, fields, relationships, flows, Lightning pages, reports, dashboards), ensuring strong security, data quality, and access controls.
• Maintain and update technical and support documentation.
• Lead QA and UAT planning and execution for Salesforce enhancements, partnering with IT and business stakeholders to validate solutions, manage defect triage and resolution, and obtain business sign-off prior to production releases.
• Develop and maintain UAT artifacts, training materials, release notes, and end-user documentation.
• Serve as a point of contact for post-deployment support and troubleshooting, ensuring rapid issue resolution, feature adoption, system stabilization, and ongoing data integrity.

Qualifications

• Bachelor’s degree in Information Systems, Business, or a related field and 3+ years of Salesforce experience as an Administrator or Consultant, or equivalent combination of education and experience.
• Required: Salesforce Administrator certification; Additional certifications strongly preferred (Salesforce Business Analyst and/or Sales Cloud Consultant).
• Strong knowledge of Sales Cloud, Service Cloud with Omni-Channel, Lightning Experience, Flows, and complex reporting and dashboards; familiarity with LWCs, Apex, SOQL, and triggers preferred.

Desired Attributes

• Familiarity with CI/CD tools, release pipelines, and source control best practices (i.e. Azure DevOps, Gearset, Git).
• Proven ability in requirements gathering, process mapping, user story development, QA, UAT execution, and user training.
• Experience working in Agile environments; Certified Scrum Master preferred.
• Demonstrated ownership of projects with strong follow-through and accountability.
• Experience with healthcare or growth-focused organizations.
• Strong problem solving and analytical thinking skills, focused on root-cause analysis.
• Strong verbal and written communication skills, with the ability to collaborate effectively and build relationships across technical and business teams.
• Highly organized and meticulous; excels at managing numerous priorities concurrently with strong attention to detail and commitment to delivery quality.
• Able to work independently in dynamic, fast-paced environments.
• Leverages AI tools to innovate, augment productivity, improve solution quality, and accelerate delivery across analysis, configuration, testing, and documentation.

Pay Range

The pay range for this position is $85,000 - $115,000/yr. The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.