Salesforce Solution Architect

About the Role

This role requires strong technical acumen, program and stakeholder management, and a process optimization mindset. As a Technical Program Manager (TPM), you will be hands-on and driving the delivery of critical business initiatives, managing all aspects of the program, including planning, risk management, communication, and implementation. You are a technical problem solver, anticipating bottlenecks, identifying innovative solutions to resolve roadblocks, and balancing business needs against technical constraints.

Responsibilities

• Lead and manage cross-functional technical programs of inter-related projects, creating the program structure and shared alignment with the teams to deliver business and/or engineering objectives.
• Collaborate with business, engineering, and architecture teams to design, coordinate, and launch new capabilities by breaking down complex challenges into manageable projects and ensuring timely delivery.
• Coordinate launch planning among various teams to synchronize program milestones across multiple workflows into a unified timeline that satisfies both business objectives and customer requirements.
• Develop and execute scalable cross-organization processes, mechanisms, metrics, and KPIs to deliver large-scale programs.
• Influence long-term and short-term product and technical strategy.
• Assess risks, develop risk mitigation plans, anticipate bottlenecks, manage issue escalation, and collaborate with Product Management on potential tradeoffs, balancing business needs with technical considerations.
• Manage the intake queue by prioritizing and triaging incoming requests, ensuring all tasks are appropriately categorized, assigned, and tracked to meet business objectives and timelines.

Requirements

• Hands-on experience in Salesforce architecture design.
• Working project experience in Salesforce projects.
• Working experience in Salesforce Service Cloud.

Qualifications

• Certification Required: Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud.

Pay

$120,000 - $150,000 a year