Salesforce Senior Business Analyst

Duration: 3+ Months Location: MN-Eagan, 100% Remote Overview: Every Turnberry consultant belongs to a practice, an internal group of consultants and leaders with shared experience and expertise. Each of these practices aligns to one of the core services Turnberry offers to clients. As a Salesforce Senior Business Analyst, you will join Turnberry's Salesforce practice. With our status as one of the fastest-growing Salesforce Consulting Partners, Turnberry Solutions is a recognized authority in delivering holistic solutions for businesses aiming to maximize Salesforce operations. Turnberry's Salesforce practice encompasses strategic planning, full-scale implementation and rollout, managed services. Responsibilities Ownership of end-to-end requirements lifecycleLead and facilitate requirements discovery sessions with stakeholders, driving discussions to identify business needs, priorities, and solution requirements e.g. focus groups, observation, prototypingProvide direction, coaching, and mentorship to Business Analysts to support high-quality deliverablesGain clarification on ambiguous requirements and drive towards consensus with both the internal build team and the client/business teamCreate business process maps to engage end-users and validate business requirements -- UPN (universal process notation), ERD (entity relationship diagrams), value stream maps, and/or SIPOC (supplier, inputs, process, outputs, and customers) formatsGenerate various types of documentation throughout the project lifecycle including stakeholder analysis, current state analysis, gap analysis, and user acceptance test plansWrite accurate and thorough user stories that go through PO approval and backlog refinement prior to adding to a SprintPeer review BA stories to ensure readiness for architecture review and PO approvalKey leader/participant in Scrum ceremonies – backlog refinement, sprint planning, and PO approval processKeep competing stakeholder interests aligned throughout the engagementWork closely with Product Owner to keep backlog up to date with Priority, sprint, end dates, etc.Support and facilitate User Acceptance Testing (UAT)Align stakeholders in testing the right business processes and requirements Qualifications Four-year degree or equivalent work experience 5-7+ years as a BA, Product Owner, or Salesforce AdminHealthcare industry experience required, payer experience preferredExperience with customer service/support business processes a mustConsulting experience preferredDemonstrated experience documenting business requirements and writing user stories for Salesforce implementationsAgile/Scrum delivery experience Proven ability to influence stakeholders and negotiate acceptable solutions Strong analytical and conceptual thinking; excellent documentation, planning, and time management skills Competency in Microsoft applications including Word, Excel, Visio, Jira, Outlook, and SharePoint Salesforce Administrator certification (or other comparable certs) preferred The salary range for this role is $80,000 to $160,000 or the hourly equivalent. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, Turnberry Solutions offers benefits such as a comprehensive healthcare package (medical, dental, vision), disability and group term life insurance, health and flexible spending accounts, a utilization bonus, 401(k) with match, flexible time off for salaried employees, parental leave for salaried employees, and flexible work arrangements (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Turnberry, you'll find a far-reaching choice of benefits and incentives. At Turnberry, we are committed to creating a positive and connected work environment for all and are fully invested in and focused on hiring and growing a diverse team of high performers. We believe that uniqueness in ideas, experiences, and backgrounds make us a better Turnberry: Turnberry is an Equal Employment Opportunity employer, and recruits, employs, trains, compensates, and promotes regardless of age, ancestry, family medical or genetic information, gender identity and expression, marital, military, or veteran status; national and ethnic origin; physical or mental disability; political affiliation; pregnancy; race; religion; sex; sexual orientation; and any other protected characteristics. Americans With Disabilities Act (ADA) Turnberry will provide reasonable accommodation with our application process upon request as required to comply with applicable laws. If you have a disability and require accommodation assistance in this application process, please send an email to our Human Resources department at turnberryhr@turnberrysolutions.com.