SALESFORCE Senior Administrator

Position Details

Location: Downtown Tampa – GTE Headquarters
Department Hours: Monday– Friday (9:00 am to 5:00 pm)
Full-time hours required, with additional hours necessary to accomplish objectives, goals, and projects.
The position is defined as hybrid in nature (in-office or remote) and may be changed at any time by management with appropriate notice, if possible.

Required Qualifications

• 5+ years administering Salesforce (FSC preferred), including automation, security, and data governance.
• Experience in a credit union or financial industry is required.
• B.A. or B.S. degree in IT, business, or equivalent educational or work experience.

Knowledge and skills

• Effective cross-functional leadership and negotiation skills to effectively direct work required from others.
• Advanced ability to think creatively and research via multiple channels to solve problems with varying degrees of difficulty.
• Excellent interpersonal and presentation skills to effectively communicate with staff, management, and outside contacts.
• Working understanding of business and system processes within multiple areas.
• Advanced analytical skills, with a high degree of attention to detail.
• Excellent troubleshooting skills with the ability to learn new software.
• Excellent time management with the ability to plan, organize, schedule, and implement projects in accordance with the GTE and industry project management methodologies.
• Knowledge and understanding to configure and implement system configurations using IT change management best practices.
• Skilled at simulating, reviewing, and testing system changes.
• Knowledge and understanding of computer software and applications used to support report development, including, but not limited to, SQL, Microsoft 365, and Visio.
• General understanding of programming, database design and development, data sources, and data feeds used to populate reports.
• Experience with executing all forms of testing (Regression, Functional, Stress, and Negative) with knowledge of software testing SDLC practices and quality assurance techniques.
• Working knowledge of client-server concepts and familiarity with various technologies used within the TS areas and the IT industry.
• Ability to work independently and as a team member, while using discretion in decision making and sound judgment in problem solving.
• Motivated to learn new business and technical concepts.

Operational Support

• Must demonstrate a fundamental knowledge of the Bank Secrecy Act in addition to other Federal laws, including but not limited to U.S. Patriot Act, Office of Foreign Assets & Control, Anti-Money Laundering, Right to Financial Privacy Act, and the Bank Bribery Act.