Salesforce Program Manager (Temp)

Custom Ink is so much more than a t-shirt company. We’re a team of creative individuals who empower our customers to create the perfect custom apparel for their groups through an innovative and easy-to-use website and at multiple store locations throughout the country. We are also committed to community, empathy, diversity, and equity. Our end goal is for all Inkers to feel a deep sense of belonging. We are always looking for great people to join our team, and with locations and stores opening across the country, there are new opportunities all the time. Headquartered in Fairfax, Virginia with offices in Dallas, Texas; and Prague, Czech Republic, with 500+ team members across the world. We have both location-focused and work-from-home jobs. Overview: Workstyle: Remote This is a remote position; however, to be eligible for hire, candidates must re aside in a state where Custom Ink is registered to do business as an employer. Eligible states currently include: AL, AZ, CA, CO, CT, DC, DE, FL, GA, ID, IL, IN, KY, LA, MA, ME, MD, MI, MN, MO, MS, NC, NH, NJ, NM, NV, NY, OH, OR, PA, RI, SC, TN, TX, UT, VA, VT, WA, WI, WV.Reports to: Director of Revenue Operations ExcellenceTravel Expectations: Minimal travel; will be determined by business needs and may include occasional trips for key meetings, collaboration opportunities, or area-connected events.Physical Requirements/Demands: This is a primarily sedentary, home-based role that requires the ability to remain in a stationary position for extended periods while working at a computer. The role involves regular use of standard office equipment, such as a computer, keyboard, mouse, and telephone. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.Application Period Disclosure: We are accepting applications for this role on a rolling basis and will continue to do so until the position is filled. We encourage interested candidates to apply as soon as possible for full consideration. What we’re looking for: We are seeking a Salesforce-certified administrator and revenue operations expert to own and enhance the Salesforce experience for our Revenue team for 6 months. This role requires a strong blend of technical acumen, operational precision, and process improvement mindset. The ideal candidate is data-driven, detail-oriented, and passionate about enabling Sales team success through the seamless use of systems and tools. Salesforce Administrator Certification (required)5+ years of experience in sales operations, revenue operations, or Salesforce program managementDeep expertise in Salesforce configuration, automation, and data integrityExperience in book of business (BoB) management, account assignment strategies, and user permissionsStrong analytical skills with experience building custom dashboards, reports, and KPIsExcellent cross-functional collaboration and stakeholder communication skillsAbility to translate business needs into scalable, tech-enabled solutionsBackground in managing customer or account transitions with minimal disruption Who this role isn't for: Someone who wants to focus purely on development, apex coding, or backend architecture, this is a program management and configuration/enablement role centered around operational workflows and business process optimization.Anyone uncomfortable managing high-volume change; you’ll regularly navigate dynamic account reassignments, changing sales structures, and fast-moving organizational priorities.A solo operator who prefers working in isolation—success here hinges on constant cross-functional alignment, active stakeholder communication, and empathetic support for Sales, Marketing, Care, and Analytics teams.A "set it and forget it" administrator; we need a proactive optimizer who actively seeks out friction, audits data integrity, and continuously refines systems to drive adoption and efficiency. What you’ll do: Serve as the primary Salesforce program owner for Revenue, managing system configuration, setup, and ongoing improvement effortsOwn and manage books of business, including assignments, reassignments, ownership policies, and transition workflowsDesign and maintain reporting infrastructure and dashboards to enable insight-driven decision-making and proactive sales managementPartner with Sales, Marketing, Care, and Analytics teams to ensure that Salesforce processes support business goals and team workflowsLead projects tied to customer book moves, AE transitions, and organizational shifts, ensuring data integrity and communication throughoutRegularly assess team feedback, system performance, and adoption metrics to identify friction and develop process improvementsMaintain clean, organized documentation on processes, permissions, and reporting architectureProvide support for training and support to ensure Salesforce features and changes are well understood and adopted by the Sales teamServe as a technical liaison with RevOps, Analytics, and IT to ensure Salesforce integrations and enhancements are properly scoped and executed How you’ll be measured: Salesforce system uptime, usability, and team adoptionAccuracy and smooth execution of customer book transitionsValue and clarity of dashboards and reports used by Sales leadership and AEsAE satisfaction with Salesforce tools and workflowsOperational efficiency gains enabled by system/process improvementsReduction in manual work, flags, or misassignments due to book setupConsistency and accuracy of business-critical KPIs tied to revenue performance How you’ll make a difference: As our Salesforce Revenue Program Manager, you’ll play a mission-critical role in empowering our Sales organization with the tools, data, and structure they need to thrive. You’ll ensure every account is in the right hands, every process is seamless, and every insight is actionable. By owning and optimizing our Salesforce platform, you’ll enable smarter selling, higher productivity, and a better customer experience, while driving revenue outcomes that matter. Compensation: We are committed to providing pay transparency and equitable compensation. For this salaried exempt position is $85-$120k. Placement within the range is determined by a variety of factors, including but not limited to: knowledge, skills, years & depth of experience, and equity with internal team members. The perks! Generous Paid Time Off: Recharge with flexible paid time off policies and major paid holidays. Comprehensive Health Coverage: Complete Medical, Dental, and Vision coverage at a low cost through a PPO or HDHP plan to support your and your family’s well-being. Employee Wellness: Access to virtual medical consultations through MDLIVE, and mental health services through some of our preferred partners. Family-Friendly Benefits: Up to 14 weeks of fully paid parental leave for birthing parents (6 weeks STD + 8 weeks of parental leave) and 8 weeks of fully paid parental leave for non-birthing parents, adoption assistance, pet insurance, caregiver leave, and fertility benefits. Financial Wellness: Build for the future with our 401(k) plan featuring company matching, employer HSA contributions for eligible plans, Life & AD&D insurance, flexible spending account options, and resources to help you manage life’s financial moments. Professional Development: Grow your career with access to training programs, certifications, and tuition assistance. CustomInk, LLC ("Custom Ink") is an Equal Opportunity Employer. We celebrate diversity in all forms and are committed to maintaining a discrimination-free workplace that treats applicants and employees with dignity and respect. Our employment process is conducted without regard to race, color, religion, nationality or ethnic background, sex, pregnancy, sexual orientation, gender identity or expression, age, disability, protected veteran status, genetic information, or other attributes protected by state, federal, and local law. Custom Ink's Core Values - Golden Rule, Ownership, and Innovation - are the foundation of who we are. An encompassing value is Trust. We trust our team members 100% and expect trustworthiness and honesty in return. With that, all offers of employment with Custom Ink will be contingent upon the satisfactory completion of a criminal background check. Please note that prior conviction does not automatically rescind an offer of employment. Such a determination is made by Custom Ink on a case-by-case basis and will be made in accordance with applicable local, state, and federal law. We’re excited for your upcoming interview and want to share CustomInk’s policy on using artificial intelligence (AI) tools during the process. You may use AI tools (e.g., ChatGPT, GitHub Copilot, OpenAI Codex, Amazon CodeWhisperer, etc.) for assessment or take-home exercises, as long as the work you submit represents your own understanding and abilities. However, AI tools may not be used during live interviews to generate, draft, suggest, or influence your responses. All interview answers must be your own original work. If you require assistive technology as a disability accommodation, please notify careers@customink.com in advance so we can consider appropriate, legally compliant accommodations. Custom Ink provides accommodation so that qualified disabled applicants may participate in our selection process. To ensure full consideration, please reach out to share details of your reasonable accommodation request related to applying for a specific job opening by emailing our Recruiting Team. Custom Ink is an E-Verify participant in certain locations as required by law. To learn more about E-Verify, please visit www.dhs.gov/E-Verify. Custom Ink es participante de E-Verify en ciertas ubicaciones según lo exige la ley. Para obtener más información sobre E-Verify, visite dhs.gov/E-Verify.