Salesforce Program Manager

About the role

We are seeking a Salesforce Program Manager to lead and oversee complex Salesforce programs and strategic initiatives across multiple workstreams. This role serves as the primary bridge between business stakeholders and technical teams, ensuring successful delivery of Salesforce projects while aligning program objectives with broader business goals. The ideal candidate combines strong program and project management expertise with a solid understanding of the Salesforce platform. This individual will drive governance, stakeholder engagement, resource planning, risk management, and cross-functional coordination while ensuring projects are delivered on time, within budget, and in accordance with Salesforce best practices.

Responsibilities

• Lead large-scale Salesforce programs and portfolios, overseeing multiple concurrent projects and workstreams.
• Define program scope, objectives, success metrics, governance structures, and delivery roadmaps.
• Partner with executive leadership, business stakeholders, and technical teams to align Salesforce initiatives with organizational priorities.
• Serve as the primary liaison between business teams, Salesforce architects, developers, administrators, consultants, and delivery leadership.
• Drive program planning, budgeting, resource management, dependency tracking, and prioritization activities.
• Coordinate cross-functional teams utilizing Agile, Scrum, Waterfall, or hybrid delivery methodologies.
• Establish and maintain detailed program plans, milestone tracking, status reporting, and executive communications.
• Proactively identify, assess, and mitigate program risks, issues, and dependencies.
• Monitor program budgets, timelines, resource utilization, and business outcomes.
• Lead governance forums, steering committee meetings, and executive stakeholder reviews.
• Oversee quality assurance, user acceptance testing (UAT), release management, and deployment readiness activities.
• Support organizational change management, training, adoption, and post-launch stabilization efforts.
• Ensure compliance with organizational governance, security standards, and Salesforce best practices.

Requirements

• Bachelor's degree in Information Technology, Business Administration, Project Management, or a related field, or equivalent professional experience.
• 5+ years of experience managing enterprise programs or large-scale technology initiatives.
• Proven experience leading Salesforce implementation, transformation, or optimization programs.
• Strong understanding of Salesforce platform capabilities, including: Sales Cloud, Service Cloud, and Experience Cloud.
• Experience managing multiple projects and cross-functional teams simultaneously.
• Strong knowledge of Agile, Scrum, Waterfall, and hybrid delivery methodologies.
• Experience with project and program management tools such as: Jira and Microsoft Project.
• Familiarity with Salesforce integrations, data migration projects, release management, and software development lifecycle (SDLC) processes.
• Strong financial management experience, including budget oversight, forecasting, and resource planning.
• Excellent leadership, executive communication, stakeholder management, and presentation skills.
• Ability to influence decision-making across technical and business organizations.
• Experience managing distributed and offshore delivery teams in a consulting or professional services environment is preferred.

Preferred certifications

• Project Management Professional (PMP)
• Program Management Professional (PgMP)
• Certified Scrum Master (CSM)
• Salesforce Administrator Certification
• Salesforce Sales Cloud Consultant Certification
• Salesforce Business Analyst Certification

Location

Simplus US Providence, RI United States of America