Salesforce Platform Manager
About the role
We are seeking a seasoned Salesforce Platform Manager to provide end-to-end ownership of our Salesforce platform strategy, architecture, delivery, and ongoing evolution for the Global Supply Chain and GPO organization.
Responsibilities
Define and own the global Salesforce vision, target state architecture, and roadmap
Define and execute the roadmap for embedding AI and agentic capabilities into the Salesforce platform (e.g., Agentforce and approved custom agent integrations), driving measurable reduction of manual work across the GPO lifecycle
Act as the enterprise Product Manager for Salesforce, prioritizing initiatives across business units and regions
Lead the consolidation of multiple Salesforce implementations and Group Purchasing Organization (GPO) solutions into a single, scalable global instance
Define and manage Agile sprints, including backlog refinement, sprint planning, execution, and delivery tracking
Evolve delivery from project execution toward a product-centric and AI-enabled operating model, leveraging AI-assisted prioritization/triage, automation, and quality gates to increase delivery speed and platform reliability
Provide hands-on project and delivery leadership, coordinating internal teams and owning partner governance, including SI relationship and performance management (SOW oversight, delivery quality, and commercial management such as budget and invoicing), Salesforce account team engagement, ISV/AppExchange solution evaluation and selection, and vendor risk/compliance management
Oversee and govern Salesforce integrations with: SaaS platforms such as Oracle Fusion Order Management, Microsoft Business Central, HubSpot & Sirion CLM Data platforms such as Snowflake Other SaaS and custom-built applications
Establish guardrails and governance for AI/agentic capabilities, including human-in-the-loop design, escalation paths, auditing/traceability, and compliance-by-design
Champion modern engineering practices, including AI-enhanced analysis and delivery workflows, automated testing, and CI/CD pipelines for Salesforce and integrations
Balance global standardization with regional and functional business needs
Drive global readiness for Salesforce programs, including multi-language and multi-currency design, rollout, and support across regions
Communicate platform strategy, roadmap progress, risks, and decisions to senior leadership
Partner with Enterprise Architecture, Security, and IT teams to ensure scalability, compliance, and long-term sustainability
Requirements
8+ years of experience in Salesforce, CRM, or enterprise platform roles
Proven experience as a Salesforce Architect, Platform Manager, or Product Manager
Strong background in Agile delivery, sprint management, and project leadership
Hands-on experience with Salesforce integrations, including SaaS and custom applications
Experience consolidating or governing multiple Salesforce implementations
Experience with multi-org consolidation strategies, including data migration, org merge, and/or Salesforce-to-Salesforce integration
Strong ability to bridge business strategy and technical execution
Preferred Salesforce Administrator and/or Architect certifications
Experience integrating Salesforce with Microsoft Business Central, Snowflake, or similar platforms
Experience establishing CI/CD pipelines and leveraging AI-enhanced development practices (e.g., release automation, quality gates, and intelligent backlog/defect triage) in an Agile environment
Familiarity with Salesforce AI capabilities and patterns (e.g., Agentforce, copilots/assistants, prompt/flow-based automation) and human-in-the-loop design principles
Experience operating in global or complex enterprise environments
Strong executive communication and stakeholder management skills
Qualifications
Experience with Salesforce Sales Cloud, Service Cloud, Experience Cloud, and Data Cloud is preferred
Experience with multi-language and multi-currency design, rollout, and support across regions
Experience with organizational change management and user adoption strategies across regions
Experience with parent leave and disability coverage
Benefits
COMPENSATION: The salary range for this position is $125,000-$155,000. If both numbers are the same, that is the amount that Aramark expects to offer. This is Aramark's good faith and reasonable estimate of the compensation for this position as of the time of posting.
BENEFITS: Aramark offers comprehensive benefit programs and services for eligible employees including medical, dental, vision, and work/life resources. Additional benefits may include retirement savings plans like 401(k) and paid days off such as parental leave and disability coverage. Benefits vary by location and are subject to any legal requirements or limitations, employee eligibility status, and where the employee lives and/or works.
For more information about Aramark benefits, click here.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law, including, but not limited to, the Los Angeles County Fair Chance Ordinance for Employers, the California Fair Chance Act, and the San Francisco Fair Chance Ordinance to the extent that those laws apply to the opportunity.
About Aramark Our Mission Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. At Aramark, we believe that every employee should enjoy equal employment opportunity and be free to participate in all aspects of the company. We do not discriminate on the basis of race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, protected veteran status or other characteristics protected by applicable law.
About Aramark The people of Aramark proudly serve millions of guests every day through food and facilities in 15 countries around the world. Rooted in service and united by our purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth. So, no matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is helping you reach your full potential. Learn more about working here at http://www.aramarkcareers.com or connect with us on Facebook, Instagram and Twitter.