Salesforce Platform Administrator

This role is the operational backbone of our Salesforce platform and serves as the go-to expert for everything that does not require code. This is a hybrid position based at our headquarters in Pittsburgh, PA, reporting to the Group Product Manager, CRM.

Responsibilities

• Sales Cloud Administration
  • Manage configuration, settings, and declarative features across all 8 global business units on a single org
  • Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
  • Support Business Unit specific rollouts while maintaining org-wide governance and data integrity
  • Configure and maintain declarative automation such as approval processes, action plan templates, validation rules
  • Handle all standard configuration requests: Lightning apps, navigation, page layouts, record types, list views, user interface enhancements, and application settings
  • Ensure consistent configuration aligned with global standards across all business units
• Service Cloud
  • Manage case routing, queues, entitlements, case escalation rules, knowledge article types, global approval workflow designs, and all service console configuration
  • Support business units in user lifecycle management: profiles, roles, permission sets, and sharing rules
  • Handle all standard configuration requests: Lightning apps, navigation, page layouts, record types, list views, user interface enhancements, and application settings
  • Ensure consistent configuration aligned with global standards across all business units
• Marketing Cloud & Data Cloud
  • Act as the platform administrator for Marketing Cloud and Data Cloud environments
  • Support 3 business units currently on Marketing Cloud Account Engagement (Pardot), including lead scoring, form management, and campaign operations
  • Oversee contact builder configuration and basic journey administration
  • Coordinate with the technical team on Data Cloud segment and data stream setup
• Agentforce & AI Configuration
  • Own the non-technical layer of Agentforce: agent setup, topic configuration, and prompt template authoring
  • Work with business stakeholders to define, document, and configure agent use cases without developer dependency
  • Maintain prompt libraries and iterate on agent instructions based on business feedback
  • Serve as the first line of evaluation for new Agentforce use cases before technical build decisions are made
• Reporting, Analytics & Governance
  • Build and maintain reports and dashboards across all clouds to meet business unit reporting requirements
  • Manage data quality operations including duplicate rules, validation logic, and import/export processes
  • Maintain org-wide documentation including metadata inventories, change logs, and configuration records
  • Monitor and enforce platform governance standards across all business units

Qualifications

• 5+ years hands-on Salesforce administration in a complex, enterprise or multi-BU environment
• Required Salesforce certifications:
  • Salesforce Certified Administrator (ADM 201)
  • Salesforce Certified Advanced Administrator
• Demonstrated experience managing Sales Cloud at scale on a single org across multiple business units, including role hierarchies, territory management, permission sets, and sharing model design
• Strong command of declarative automation: Flow Builder, approval processes, assignment rules, validation rules, and action plan templates
• Hands-on experience with Service Cloud: case management, queue configuration, Omni-Channel routing, entitlement processes, and knowledge base administration
• Working knowledge of Marketing Cloud Engagement including account setup, data extensions, and Marketing Cloud Connect health monitoring
• Experience administering MCAE (Pardot) across multiple business units including connector management, lead scoring, automation rules, tracker domains, and sync monitoring
• Familiarity with Data Cloud concepts: data streams, data model objects, identity resolution, segmentation, and activation
• Ability to assess any incoming request and determine confidently whether it requires configuration, declarative automation, or escalation to a developer

Preferred Qualifications

• Experience with Agentforce including agent setup, topic and action configuration, and prompt template authoring
• Hands-on Data Cloud experience: configuring data streams, DMO mappings, identity resolution rules, and building segments
• Experience supporting global rollouts across multiple business units and managing post-go-live improvement cycles
• Background working alongside SI partners (e.g. Accenture, EPAM) in a governed delivery model
• Experience operating within a Salesforce Centre of Excellence (CoE) governance model
• Familiarity with Salesforce seasonal release management: sandbox strategy, testing, and change communication

Schedule

Hybrid role based in Pittsburgh, PA. Teams work in-person Monday through Thursday with the opportunity to work remotely on Flexible Fridays. Schedules may vary by location.

About Us

PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets enhance surfaces through innovation, sustainability, and color. To learn more, visit www.ppg.com and follow @PPG on X.

The PPG Way 2030 focuses on being customer champions, acting with purpose and speed, excelling as operators, and competing to win while fostering a strong, united, and passionate culture.