Salesforce Administrator

About the role

The Salesforce Administrator position is essential to the Technology Department, focusing on maintaining, improving, and supporting users on the organization's Salesforce instance. This role involves building enhancements based on end-user feedback, identifying automations, and advising on business process optimization. It also includes providing day-to-day technical assistance and overseeing large-scale process improvements.

Responsibilities

• Maintain and optimize Salesforce Nonprofit Success Pack instance, including integrations (Pardot, SproutSocial, DocGen, FormAssembly, QGiv, VolunteerHub, Sage).
• Run Salesforce backups and proactively monitor system maintenance (Security Reviews, Release Updates, Health Check, Optimizer).
• Manage large sets of data, perform bulk migrations, and initiate data quality sweeps.
• Design and implement efficient data flow using rules and automation to ensure integrity and hygiene.
• Build and maintain a Data Dictionary documenting objects, fields, data types, and integrations.
• Respond to end-user issues, troubleshoot root causes, and resolve within Service Level Agreements (SLAs).
• Interview end-users to identify operational needs and validate technical requirements.
• Manage user permissions and access levels, regularly auditing for privacy and license usage.
• Prepare custom reports, dashboards, and analytics to support executive decision-making.
• Administer staff training to onboard new users, build engagement, and launch new processes.
• Establish and maintain up-to-date, user-friendly support documents adapted to user feedback.
• Produce innovative solutions based on validated technical and operational needs.
• Collaborate with cross-functional teams to support organizational goals through CRM enhancements.

Qualifications

• Outstanding time and work management skills.
• A self-starter who can adapt to changing priorities, is able to assess capacity and bandwidth, and holds themselves accountable to deadlines.
• Excellent verbal and written communication skills.
• This position will interact with staff, vendors, and other contacts via multiple channels: email, phone, video call, and in-person.
• Strong interpersonal skills, collaborative work spirit, and positive can-do attitude.
• Commitment to delivering high-quality work products while managing multiple tasks at once and never compromising attention to detail.
• Willingness to cross-train with Technology teammates to uphold seamless customer service.
• Active in the Salesforce Community.
• Salesforce Administrator certification required.
• Minimum of 2 years of Salesforce Administrator experience (Bachelor’s degree in a related field, or equivalent experience preferred).

Benefits

We offer a comprehensive benefits package to ensure the well-being and growth of our team:

• Employer-Paid Health Coverage: Medical, dental, and vision benefits for staff.
• Paid Time Off: 14 paid holidays annually, including an Inclusion Holiday, plus 17 paid days off (PTO) during your first year.
• Retirement Savings: Employer-matched 403(b) retirement plan.
• Community Engagement: Additional paid hours to volunteer within your community.
• Employee Assistance & Wellness Programs: Support for both professional and personal well-being.
• Inclusion and Diversity Committee dedicated to ongoing efforts to foster a diverse and inclusive workplace by setting actionable goals and evaluating progress.

Compensation

Salary Range: $43.25-$48.10 per hour

For internal candidates, compensation will be set within the posted wage range for the role, in consideration of internal equity and the scope of the position.

Inclusion and Diversity Commitment

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence. Therefore, we encourage people from all backgrounds to apply to our positions.