Salesforce/nCino Admin

Responsibilities

• Monitor Salesforce and nCino production environments; track and manage incident queues.
• Triage, prioritize, and resolve user-reported issues within SLAs.
• Perform root cause analysis and implement fixes.
• Support commercial lending workflows and troubleshoot nCino-specific functionality.
• Maintain data integrity through data validation, cleanup, and reconciliation activities.
• Collaborate with developers and admins for escalations and defect resolution.
• Execute minor configuration changes (flows, fields, permissions) as needed.
• Participate in release validation, smoke testing, and post-deployment support.
• Document incidents, resolutions, and known issues for knowledge sharing.
• Provide end-user support, guidance, and system usage assistance.

Requirements

• Salesforce & nCino knowledge (3--5 years).
• Salesforce administration.
• Incident and ticket management.
• Data quality and data management.
• Troubleshooting and root cause analysis.
• User support and cross-team communication.
• Strong skills in data quality, analysis, and correction.
• Experience with Financial Services Cloud (FSC).
• Strong analytical and problem-solving skills with attention to detail.
• Effective communication and collaboration skills across cross-functional teams.
• Ability to manage multiple priorities in a fast-paced environment.