Salesforce & Marketing Cloud Systems Administrator

Responsibilities

• Build proactive relationships with the business units and sys admin group by understanding their needs and changes
• Identify and gather requirements, translating into best practice, scalable solutions with a focus on exceptional user experience
• Identify unused or under-utilized platform features
• Create technical documentation and a platform roadmap
• Define priorities, liaising with stakeholders and communicating all platform changes
• Own the communication of any platform changes to end users and stakeholders
• Complete Salesforce & Marketing Cloud configuration changes, including: Flow, assignment rules, approval processes, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
• Collaborate with System Architects and Super Users
• Data management to improve Salesforce & Marketing Cloud data quality, implementing rules and automation
• Data imports and cleansing, identifying errors and corrupt data, correcting or deleting as required
• Explore ways to implement process changes to enhance data quality and reliability
• Environment management: Proactive system maintenance, security reviews, release updates, health check, and optimizer
• Oversight of Super User changes, all aspects of user and license management including new user setup/deactivation, roles, profiles, permissions, public groups, organization-wide defaults and sharing rules
• Work with the development and Quality Assurance team to understand integrated applications and ensure new developments that include data are correct with end-to-end testing

Qualifications

• 0-2 years of relevant experience
• Experience with active releases of SQL Server required
• Experience with Salesforce and Marketing Cloud preferred
• Knowledge of Agent360 and Data360 preferred
• Technical experience with data collection, query writing, data mining and technical documentation
• Excellent interpersonal skills to work with all levels within the organization
• Knowledge of data quality assurance
• Knowledge of data validation and administration
• Excellent problem-solving skills
• Ability to work quickly under pressure
• Proactive attitude and flexibility
• Precise attention to detail
• Designing scalable, best practice solutions
• Excellent communication and relationship-building skills
• Ability to motivate and persuade others
• Ability to organize and prioritize work

Education

• Bachelor’s Degree or equivalent experience is required

We’ve got you covered with perks

• Mission-driven job that also pays
• Medical Plan with no out-of-pocket premiums
• Generous HSA contributions
• Free Dental
• Free long-term disability and life insurance
• Wholistic Wellness Program
• Employee Assistance Program for you and your family
• 403(b) generous matching
• Discount on ministry resources
• Options to work from home with a hybrid work environment
• Paid time off
• Professional Development
• Tuition Reimbursement