Salesforce Marketing Cloud Email QA Specialist

1-year contract, hybrid role — 3 days onsite (Tuesday/Wednesday/Thursday preferred), Monday and Friday work from home. Located in the Northern suburbs of Chicago.

About the role

This is a new position dedicated to reading technical design documents, identifying missing or incorrect elements, and troubleshooting issues. The role also involves assisting with documentation processes and identifying gaps.

Responsibilities

• Perform Quality Assurance checks and documentation on high-complexity omnichannel marketing campaigns, including all functional elements (creative builds, automations, queries, journeys, etc.).
• Ensure high-quality, on-time, and error-free implementation, testing, and QA of campaigns within the marketing automation platform.
• Create, review, and share standard quality control documents and follow processes to ensure accuracy and completeness.
• Participate in agile delivery activities such as QA and continuous improvement.
• Maintain documents per department document management policies and procedures.
• Identify and resolve gaps and implement improvements to QA processes and documentation.
• Provide exemplary customer service while setting, maintaining, and exceeding brand expectations.

Requirements

• Salesforce Marketing Cloud Email Specialist Certificate (required).
• Strong knowledge of SFMC Journey Builder, Automation Studio, and Contact Builder.
• Ability to understand and describe SQL, AMPScript, HTML, JavaScript, and CSS.
• Ability to collaborate with Architects, PMs, PgMs, and other cross-functional partners to achieve project goals in a timely and accurate way.
• Strong documentation skills.

Qualifications

• Bachelor’s Degree (required).
• 3-4 years of experience in Database Marketing, CRM, Email, Digital, Direct Mail, or 1:1 marketing.
• Minimum of 2 years of hands-on work experience in campaign build or campaign and technical QA capacity.
• Ability to think strategically with a strong ability to execute plans and exceed stakeholder expectations and project goals.
• Demonstrated ability to lead and manage multiple projects simultaneously in a fast-paced, dynamic environment.
• Strong client service and project management skills; ability to communicate effectively with both business and technical individuals.
• Knowledge of database, email, digital, and 1:1 marketing concepts and best practices.
• Inquisitive, strong analytical skills, including the ability to infer and apply learnings.
• Proficiency with MS Excel, SQL, and HTML/CSS (must be able to read it, not code it).