Salesforce Lead

Responsibilities

• Lead Salesforce architecture and technical design discussions
• Design, develop, and maintain Salesforce solutions utilizing Apex, Lightning Web Components, SOQL, and related technologies
• Review and evaluate vendor-delivered Salesforce solutions
• Provide technical governance and implementation oversight
• Architect and support integrations between Salesforce and enterprise systems
• Identify process automation and business optimization opportunities
• Evaluate emerging Salesforce capabilities such as Agentforce and AI-powered workflows
• Collaborate with Product, Engineering, Architecture, and Business stakeholders
• Establish internal Salesforce knowledge and best practices
• Support long-term platform scalability and extensibility across Premium Services initiatives

Requirements

This role will spend approximately 70% of its time supporting the Prism implementation and 30% supporting existing Premium Services Salesforce initiatives.

Skills

• Salesforce.com
• Apex
• Sfdc
• Salesforce crm
• Lightning Web Components
• Salesforce Integration Architecture
• REST API
• Marketing Cloud
• Sales Cloud
• Service Cloud
• Salesforce DX
• Enterprise Architecture
• Visualforce
• SOQL
• Salesforce Platform

Additional Skills & Qualifications

• 8+ years of Salesforce platform experience
• Strong Salesforce architecture experience
• Experience leading enterprise Salesforce implementations
• Experience overseeing third-party implementation partners
• Strong Apex and Lightning Web Components expertise
• Experience integrating Salesforce with enterprise applications
• Strong understanding of API-driven architecture
• Salesforce DX and source-driven development experience
• Experience with Agentforce and Salesforce AI capabilities preferred
• Able to communicate effectively with both technical and non-technical stakeholders
• Experience advising leadership and influencing technical strategy
• Salesforce certifications strongly preferred
• Hospitality, travel, reservations, ticketing, guest services, or customer experience background preferred