Salesforce Developer - Production Support

About the role

We are seeking a highly skilled Salesforce Developer to join our Production Support Tiger Team. This role is focused on maintaining platform stability, resolving production issues, supporting business-critical operations, and delivering targeted enhancements that improve system reliability and performance. As a member of the Tiger Team, you will be responsible for rapidly investigating, troubleshooting, and resolving Salesforce issues across Apex, Flows, Lightning Web Components (LWC), integrations, and declarative automation. You will leverage Copado AI and other AI-assisted development tools to accelerate root-cause analysis, solution design, and issue resolution while ensuring high-quality, sustainable fixes. This position requires strong technical troubleshooting skills, excellent communication, and the ability to perform effectively in a fast-paced production support environment.

About the company

In 2001, BHG Financial started with an idea, an opportunity, and $25,000, initially serving the medical industry. With healthcare in our heritage, we expanded to serve high-earning professionals in many other industries, providing leading-edge financial solutions, including our extensive network of community banks. Today, BHG Financial is a leader in the financial services space, dedicated to helping accomplished professionals, small businesses, and institutions build upon their success through innovative financial solutions, a hassle-free process, and personalized concierge service. Our relentless commitment to customer success has driven our growth, and we take a 360-degree view of our customers to tailor the best solutions for their financial aspirations. Our focus on data, analytics, and proprietary modeling enables faster funding for our customers, supporting both business and personal financial needs.

Responsibilities

• Serve as a primary responder for Salesforce production issues, incidents, and escalations
• Investigate, troubleshoot, and resolve defects across Apex, Flows, LWC, integrations, and Salesforce configuration
• Perform root-cause analysis and implement permanent corrective actions to prevent recurring issues
• Monitor platform health, system performance, and integration reliability
• Utilize Copado AI for troubleshooting, code analysis, impact assessments, debugging, and solution recommendations
• Analyze debug logs, exception logs, integration failures, governor limit violations, and automation errors
• Partner closely with Business, Product, QA, and Support teams to prioritize and resolve production incidents
• Develop and deploy hotfixes, patches, and stability improvements with minimal business disruption
• Identify opportunities to improve platform reliability, scalability, and maintainability
• Create and maintain technical documentation, runbooks, and knowledge articles for support processes
• Participate in incident reviews and contribute to continuous improvement initiatives
• Support release validation and post-deployment monitoring activities

Requirements

• 5+ years of Salesforce development experience
• Strong experience in troubleshooting and supporting Salesforce production environments
• Expert-level Apex debugging skills, including governor limits, bulkification, recursion control, and performance optimization
• Strong understanding of Salesforce Flows, Process Automation, and troubleshooting complex automation issues
• Experience in diagnosing integration issues involving REST APIs, authentication, and data synchronization
• Strong SOQL/SOSL skills and data analysis experience
• Comfortable using AI-assisted development tools such as Copado AI, GitHub Copilot, or similar platforms
• Ability to perform root-cause analysis and implement long-term solutions rather than temporary fixes
• Excellent communication skills with the ability to clearly explain technical issues to both technical and non-technical stakeholders
• Strong sense of ownership, urgency, and accountability in high-priority production situations

Travel requirement: Within the first 6 months of employment, all employees will travel to attend the BHG All Oars Experience. Following this event, ongoing travel is minimal—approximately 5% annually—for team on-sites, meetings, and cross-functional collaboration.

Work Authorization: This role is not eligible for employer-provided immigration sponsorship. To be considered, applicants must already possess valid U.S. work authorization that will not require sponsorship now or in the future.

Nice to Have

• Experience supporting large-scale Salesforce implementations
• Copado, DevOps, or CI/CD experience
• Experience Cloud and Lightning Web Components (LWC) expertise
• Platform Event and integration troubleshooting experience
• Monitoring and observability experience (Splunk, Datadog, New Relic, etc.)
• Prior experience in a Production Support, Site Reliability, Tiger Team, or Incident Response role
• Salesforce Platform Developer I or II certification

Benefits

• Medical/Rx/Dental/Vision coverage for employees and their eligible family members
• Competitive PTO and vacation policies
• 1 Friday off each month for Wellness Weekends
• Company 401(k) plan with employer contributions after one year
• Company-sponsored training and certification opportunities
• Quarterly award ceremonies where top achievers are celebrated and receive additional bonuses
• Ongoing volunteer opportunities to give back to the community through our BHG Cares program

Life at BHG Financial

At BHG Financial, we work hard and embrace risk-taking, guided by our core values of PMA (positive mental attitude), teamwork, and loyalty. We value the daily grind while promoting work/life balance. Leadership is actively involved in both strategic oversight and employee well-being, fostering an environment where all employees have opportunities to lead and contribute ideas. We consider people our #1 asset, supporting personal and professional growth through goal-setting, development opportunities, and new challenges.