Salesforce - Delivery Senior Consultant, Configuration and Integration Solutions

About the role

As a Delivery Senior Consultant, Configuration and Integration Solutions on the Deloitte Customer team, you will develop end-to-end Salesforce solutions using configuration and customization (APEX Class, Triggers, Visualforce pages, Lightning components, etc.). You will perform independent code reviews, unit testing, integration testing, and support user acceptance testing to ensure high-quality deliverables. You will initiate, lead, and deliver Salesforce projects, including maintaining a role in developing and designing architecture. You will possess the ability to effectively debug and resolve issues and/or defects that may be reported because of faults in the production system. You will participate in an Agile environment, including daily scrum meetings, analyzing assigned user stories, and identifying and resolving gaps in functional user stories and business requirements. You will perform code reviews, mentor junior developers to maintain high-quality coding standards, and ensure best practices are followed.

Responsibilities

• Develop end-to-end Salesforce solutions using Configuration and Customization (APEX Class, Triggers, Visualforce pages, Lightning components, etc.)
• Perform independent code reviews, unit testing, integration testing, and support user acceptance testing
• Initiate, lead, and deliver Salesforce projects, including maintaining a role in developing and designing architecture
• Debug and resolve issues and/or defects in production systems
• Participate in Agile environment activities (daily scrum meetings, user story analysis, gap resolution)
• Perform code reviews and mentor junior developers to uphold high-quality coding standards and best practices

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice is designed for impact, serving federal, state, and local government clients as well as public higher education institutions. The Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures to bring customer strategies to life. This opportunity sits within Deloitte's US Delivery Center model, dedicated to driving impactful business services with standardized processes and procedures to service businesses across Deloitte.

Deployment & Operations Leader

In Deloitte's Research & Insights Centers, the Deployment & Operations Leader is accountable for improving speed-to-market, quality, and the credibility of research-based insights; ensuring strategic alignment with firm and industry priorities; and scaling Center research deployment through standard operating cadence, integrated portfolio management, and repeatable activation playbooks. This role serves as the primary point of contact for R&I strategic priorities, driving transformation initiatives, tracking outcomes, and ensuring sustained adoption of new capabilities, tools, and ways of working.

Key Responsibilities

• Strategy & operations excellence:
  • Partner with the Center Director in developing research center strategy and execution plans
  • Translate strategic priorities into executable roadmaps
  • Provide fact-based perspectives on tradeoffs, sequencing, and feasibility
  • Act as proxy for the Center Director in select forums, including stakeholders from practice leadership and marketing
  • Ensure alignment and compliance with ongoing Thought Leadership Transformation initiatives within centers, including incenting and driving innovation with a focus on tech, proprietary AI research tools, and GenAI adoption
  • Serve as the Center's connective tissue to broader R&I operating norms and own cross-center collaboration/connection
  • Support cross-R&I transformation and continuous improvement efforts as designated team leads
• Operationalize center strategy and drive cross R&I standardization:
  • Manage center research portfolio
  • Maintain a single, integrated portfolio plan and view of all active research efforts
  • Drive prioritization, sequencing, and capacity visibility; ensure clear communication within the center, with DI editorial and publishing, and BM&C and project stakeholders
  • Ensure work is progressing against plan; intervene early when not using PM standards
  • Manage budget
  • Ensure research teams adhere to Research & Insights operating standards and strategic priorities, including project and program management practices, standardized workflows and tools, impact and ROI tracking aligned with S&O-defined approach, planning and review cadence, and AI-enabled processes and platforms
• Create and sustain an environment of experimentation and growth:
  • Encourage teams to pilot new tools, methods, and formats
  • Share learnings and scale best practices across R&I
  • Iterate based on feedback and performance data
• Thought Leadership Deployment Strategy & Execution:
  • Drive internal deployment and activation excellence, ensuring research outputs are effectively operationalized across the practice
  • Lead the relationship with BM&C and center-aligned marketers who will lead external deployment
  • Provide clear deployment inputs, priorities, and requirements to BM&C
  • Ensure alignment on timelines, messaging, and campaign objectives
  • Document, codify, and maintain activation and collaboration best practices
  • Nurture the existing best practice community for activation, engagement, and deployment excellence
  • Ensure execution against agreed plans, with a primary focus on internal readiness, enablement, and adoption
  • Coordinate internal activation across priority channels (practice leader activation, account teams, events, and internal campaigns)
  • Track deployment effectiveness and feed insights back into planning
  • Represent the Center to proactively position research as a driver of GTM and client impact
  • Drive innovation in the creation of internal packaging and enablement to expand usability and adoption
• Lead Priority Programs:
  • Own flagship Center or Cross R&I programs (e.g., strategic initiatives, global or signature research program management)
  • Design and manage integrated plans across research, writing, publishing, and deployment

Requirements

• Undergraduate degree
• At least 8 years of professional experience in strategy, operations, and/or thought leadership project management
• Demonstrated LSHC industry experience
• Demonstrated ability to design an AI-enabled workflow to:
  • Reduce cycle times (drafting, packaging, repurposing, measurement synthesis)
  • Create and implement standard QA gates for deployment packages (message discipline, audience fit, proof points)
  • Construct and communicate a measurement plan (what "impact" means, how to attribute, how to apply feedback into planning)
• Excellent business writing skills
• Strong analytical, problem-solving, and critical thinking skills; ability to think creatively and utilize technology-assisted applications to build efficiencies and standardization across outputs
• Demonstrated experience in project and team management
• Strong people skills that create credibility to influence executive-level strategic thinking and create demand for new research initiatives
• Ability to prioritize and perform multiple tasks simultaneously
• Limited immigration sponsorship may be available

Pay

A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.