Salesforce - Delivery Senior Consultant, Configuration and Integration Solutions

About the role

As a Delivery Senior Consultant, Configuration and Integration Solutions on the Deloitte Customer team, you will develop end-to-end Salesforce solutions using Configuration and Customization (APEX Class, Triggers, Visualforce pages, Lightning components, etc.). You will perform independent code reviews, unit testing, integration testing, and support user acceptance testing to ensure high-quality deliverables. You will initiate, lead, and deliver Salesforce projects, including maintaining a role in developing and designing architecture, and possess the ability to effectively debug and resolve issues and/or defects that may be reported because of faults in the production system. You will participate in an Agile environment, including daily scrum meetings, analyzing assigned user stories, and identifying and resolving gaps in functional user stories and business requirements. You will also perform code reviews, mentor junior developers to maintain high-quality coding standards, and ensure best practices are followed.

Responsibilities

• Develop end-to-end Salesforce solutions using Configuration and Customization (APEX Class, Triggers, Visualforce pages, Lightning components, etc.)
• Perform independent code reviews, unit testing, integration testing, and support user acceptance testing to ensure high-quality deliverables
• Initiate, lead, and deliver Salesforce projects, including maintaining a role in developing and designing architecture
• Debug and resolve issues and/or defects reported from production systems
• Participate in an Agile environment; attend daily scrum meetings, analyze user stories, and identify/resolve gaps in functional requirements
• Perform code reviews, mentor junior developers, and ensure adherence to high-quality coding standards and best practices

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to provide clear guidance to others

The Team

Deloitte's Government & Public Services (GPS) practice delivers impact through people, ideas, technology, and outcomes. Serving federal, state, and local government clients as well as public higher education institutions, the team brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise. The Sales & Service offering designs and implements sales and service experiences, capabilities, and architectures required to bring customer strategies to life. This opportunity sits within Deloitte's US Delivery Center model, which is dedicated to driving impactful business services by leveraging Deloitte's scale, talent, and standardized processes to provide high-quality, cost-effective service across the business.

Deployment & Operations Leader — Responsibilities

• Strategy & operations excellence:
  • Partner with the Center Director to develop research center strategy and execution plans
  • Translate strategic priorities into executable roadmaps
  • Provide fact-based perspectives on tradeoffs, sequencing, and feasibility
  • Act as proxy for the Center Director in select forums, including stakeholders from practice leadership and marketing
  • Ensure alignment and compliance with ongoing Thought Leadership Transformation initiatives within centers, including incenting and driving innovation with a focus on tech, proprietary AI research tools, and GenAI adoption in close partnership with the Center's Applied Business Analytics team member
  • Serve as the Center's connective tissue to broader R&I operating norms and own cross-center collaboration/connection
  • Support cross-R&I transformation and continuous improvement efforts as designated team leads
• Operationalize center strategy and drive cross R&I standardization:
  • Manage center research portfolio
  • Maintain a single, integrated portfolio plan and view of all active research efforts
  • Drive prioritization, sequencing, and capacity visibility; ensure clear communication within the center, with DI editorial and publishing, and BM&C and project stakeholders
  • Ensure work is progressing against plan; intervene early when not using PM standards
  • Manage budget
  • Ensure research teams adhere to Research & Insights operating standards and strategic priorities, including project and program management practices, standardized workflows and tools, impact and ROI tracking aligned with S&O-defined approach, planning and review cadence, and AI-enabled processes and platforms
• Create and sustain an environment of experimentation and growth:
  • Encourage teams to pilot new tools, methods, and formats
  • Share learnings and scale best practices across R&I
  • Iterate based on feedback and performance data
• Thought Leadership Deployment Strategy & Execution:
  • Drive internal deployment and activation excellence, ensuring research outputs are effectively operationalized across the practice (e.g., enablement, practice leader activation readiness, account integration, internal campaigns)
  • Lead the relationship with BM&C and center-aligned marketers who will lead external deployment: provide clear deployment inputs, priorities, and requirements to BM&C; ensure alignment on timelines, messaging, and campaign objectives; document, codify, and maintain activation and collaboration best practices
  • Nurture the existing best practice community for activation, engagement, and deployment excellence (coaching, capability building, and knowledge sharing) with a clear connection to the Research & Insights Strategy & Operations team
  • Ensure execution against agreed plans, with a primary focus on internal readiness, enablement, and adoption
  • Coordinate internal activation across priority channels (practice leader activation, account teams, events, and internal campaigns)
  • Track deployment effectiveness (in close collaboration with S&O) and feed insights back into planning
  • Represent the Center to proactively position research as a driver of GTM and client impact
  • Drive innovation in the creation of internal packaging and enablement (modular content, account-tailored assets, new enablement experiences) to expand usability and adoption
• Lead Priority Programs:
  • Own flagship Center or Cross R&I programs (e.g., strategic initiatives, global or signature research program management)
  • Design and manage integrated plans across research, writing, publishing, and deployment

Requirements

• Undergraduate degree
• At least 8 years of professional experience in strategy, operations, and/or thought leadership project management
• Demonstrated LSHC industry experience
• Demonstrated ability to design an AI-enabled workflow to:
  • Reduce cycle times (drafting, packaging, repurposing, measurement synthesis)
  • Create and implement standard QA gates for deployment packages (message discipline, audience fit, proof points)
  • Construct and communicate a measurement plan (what "impact" means, how to attribute, how to apply feedback into planning)
• Excellent business writing skills
• Strong analytical, problem-solving, and critical thinking skills; ability to think creatively, utilize technology-assisted applications to build efficiencies and standardization across outputs
• Demonstrated experience in project and team management
• Strong people skills that create credibility to influence executive-level strategic thinking and create demand for new research initiatives
• Ability to prioritize and perform multiple tasks simultaneously
• Limited immigration sponsorship may be available

Pay

A reasonable estimate of the current range is $113,100 to $208,300. You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.